Over the past two weeks I have noticed our google nest periodically saying offline and speeds are incredibly low. Sometimes it will say no wifi internet. After a few minutes it will reconnect and speeds are fine. Then it does it again and constantly my streaming app on TV buffers. Is there something with the latest software version creating this issue? It’s very frustrating.
I've had that issue since I had mine connected. Even had the heating and air guy look at it and was supposed to be fixed. But at least once or twice a week it will go offline and stay offline until I take the batteries out and put them back in. Very frustrating so hoping to try whatever suggestions come from your question.
I'm having the same issue with this same software version on my Google Nest Wifi. I've confirmed that my Internet provider connection (AT&T Fiber) and hardwired connections to the router are working fine - this is a Wifi connectivity problem. Wifi signals drop to single digits on both download and upload, everything loses connections and drops signals, then magically it will come back minutes or hours later. Google please fix this!
Sorry for the connection instability you're seeing on your network. We're actually seeing several reports of this right now and I've been in touch with an internal team about the issue. I'm hoping to hear something soon about what's happening and what we can do in regards to troubleshooting. As soon as I know more, I'll update the thread.
While I'm still waiting for feedback on this specific issue, I did notice that a new firmware update is coming for the WiFi products. That update will be rolling out soon, and it may help with this and other performance hiccups. If you receive this update and notice a change in any way, please let us know here and we can start tracking progress from there.
The update is happening now. It rolls out in waves to devices over the next 3 weeks and you don't need to do anything to receive it. Your device will automatically download and install the update when it's available. Most often the update will occur overnight as it requires a system reboot, which it will perform on its own. I don't have the new software version number yet, but I'll share that when I have it.
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