06-21-2022 08:40 AM - edited 06-21-2022 09:44 AM
I recently moved and I'm trying to configure my Nest WiFi for my new home. I reset both the router and one point to factory settings and I'm having lots of issues with them. The main issue is that some websites start timing out and fail to load. Google websites and Facebook seem to always work regardless, but DuckDuckGo for example, will not load.
If i reset the wifi network from the Home App then all websites load just fine, but a short time after the reset they will stop working again. I'm having to reset my network almost every hour.
Additionally my iPad is not able to load websites at all. It can connect to the network just fine, but everything times out even if I reset the network.
Lastly, I was also trying to set up a Nest Hub, but it cannot reach the internet after joining the Nest wifi network.
06-21-2022 07:53 PM - edited 06-21-2022 08:05 PM
I spent a few hours on the phone with Nest support. After a factory reset of the router and not configuring the WiFi point I was finally able to get the internet working on most of my devices. No luck getting my iPad or my wife's iPhone online though. Both iOS devices would connect to the network and then report it as having no internet. I tried one more factory reset just to be sure, but no dice on getting iOS devices online.
I finally gave up, unplugged both the Nest WiFi router and the WiFi point. I plugged in the eero routers that my ISP provided and everything just worked. I'll probably end up selling the Nest WiFi devices because it seems that iOS clients are not supported.
To add insult to injury, the tech helping me out tried to give me a lame excuse about my ISP not providing a big enough range for all my clients to connect and suggested I should call them instead. If you know anything about how NAT and DHCP work you'll know that the ISP has no control over how the Nest router runs its DHCP services, and certainly does not control the IP ranges that are used.
06-29-2022 10:01 AM
I'm sorry about the issues you're having with your network and devices. That looks like a really frustrating situation to be dealing with. I see you have spoken with support and tried a bit of troubleshooting. I have some things I would ask you to check. If you've already gone through them with support, just let me know.
If you can give me this info, we can start digging into things deeper. I look forward to working with you on this.
07-03-2022 02:22 PM
I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
07-04-2022 02:28 PM
Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
06-22-2022 10:11 AM
Many people have to restart the network to regain their speeds, (for both wired and wireless) .. its crazy. see this thread: