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Scheduled network restart

nickp001
Community Member

Is there a way to schedule a Nest WiFi network restart?  I know I can use a smart plug and schedule an off/on, but I'd rather use a native method if at all possible.

215 REPLIES 215

srai
Community Member

Restart, Restart, Restart.... This is going crazy. I have to restart almost a couple of times every day.  I see this thread, what the heck Google is doing for these months?  Very bad experience !   

If I don't restart the router, literally it drops to almost 10mpbs... nuts !  I am planning to switch to another carrier.

bds120
Community Member

We need to take action against this. Some type of legal proceeding to either get our money back or have Google fix the issue. I will begin this today looking into petitioning. I am going to get with one of my friends who specializes in class action lawsuits and I will report back. At this point Google is making a mockery of folks whom spent their hard earned money on a product which behind the scenes constantly updates but there has never been a fix for this. Even more of a slap in the face. Google I'm coming for you!

vldr
Community Member

This is not just an annoying little thing but a serious problem especially when people work from and rely on the internet speed pretty heavily. 

Saketh
Community Member

I purchased automatic timers to force a shutdown and cooldown for 30 minutes daily for my router and wifi points but I am now facing network slowdown and stoppage multiple times daily in all mesh wifi points. It is extremely inconvenient to have to restart the router and wifi points multiple times daily. 

Google: please advise on a meaningful solution. 

Cowstyle
Community Member

I've had to cash out for a replacement system as the Google Nest wifi is unusably slow and unstable.

elminster3k
Community Member

Just adding myself to the list.  If I don't restart once a day, it slows to a crawl.  I would even be okay if I could automate this reliably through the software, but as it is I usually hit the slow down when everyone in the house is doing work and school.  This only started happening for me about a month ago, but it is incredibly frustrating.  Guess they are still working on the fix?

More like just ignoring the issue altogether...

bgilly
Community Member

same behavior happening, I've had the 3 puck system for several years, never needed restarts, but starting a couple weeks back the speeds would slow from 100mbps to < 1mbps over a day or two. rebooting the puck connected to our modem immediately restores it back to 100mbps.

Nostu
Community Member

So one way I have stopped rebooting the router is to initiate a network speed test from my Google Home app, that seems to get the router in a "good" mode again.  Wonder if this works for anyone else? 

graves14
Community Member

Nostu, which device did you run the network test against? Can you detail which test you ran exactly, I can try that next time. Thanks!

Nostu
Community Member

So if I would run a speed test (i use either speedtest.org or the built in google one) on my desktop or phone connected to the the wifi during a slow period, it would read something around 10 Mbps download, but if I did the speed test form my Google Home app from my phone it has never read slow, always the expected 200 Mbps, which I would then repeat the test on my computer and it would always read the correct 200 Mbps again.  I have done this at least 5 times with the same result. 

bgilly
Community Member

this resolves it for me also, I validated that after 8hrs it had slowed to 50% of normal, ran speed test in GoogleHome app and it's back to 100%.

Eraser
Community Member

That doesn't make sense why that would even work but I tried it anyways. It didn't make any noticable difference at all. Rebooting is the only reliable short term fix.

Glad to here this is working for some people.

vldr
Community Member

It makes a lot of sense if the issue is software-related. And it all started with one of the updates from Google. Probably running the google-native speed test triggers some event that performs some action i.e. clear cache, service restart... or awakes a service/modue that mistakenly got into "sleep" mode. I don't know what exactly it triggers but in my case speed gets back to the maximum. 

vldr
Community Member

Thanks for a great tip! It really works and it's much faster than rebooting the whole network!

Thejas
Community Member

Thanks! Seems to work but disappointed an end-user had to come up with a temporary solution. Definitely better than, rebooting and waiting.

Wow, I'm so glad I found this post and seeing other users have the same experience that I do; unfortunately, I'm having to run a speed test from the Google Home app daily to get my speeds up again, very frustrating!

vldr
Community Member

Hey Google! Please read this comment https://www.googlenestcommunity.com/t5/Nest-Wifi/Scheduled-network-restart/m-p/169013/highlight/true... It looks like running "Speed Test" through the Home app gets things back to normal. Hope it will help to troubleshoot the issue. 

This is also working for me it seems.  Tried it today and it cleared the problem up.

DKM
Community Member

piling on ... same issue .  will try speed test in home app rather than resetting WiFi.  a pain !

 

ninerdriver
Community Member

Same issue here and going on restarts for over a year, just tired of it.  I'm going to try and return mine to Costco, hoping they'll take it back without issues...

rhutnick
Community Member

Issue occurs for me as well. Will try the home app speed test in 24 hours when it happens again 😞

Djiizez
Community Member

Experiencing the exact same issue as described above. I am baffled by Google's non-existence in this thread. I will now ask for a refund and recommend anyone asking to avoid Google Nest wifi altogether 

Jack7
Community Member

I am having the same issue here...any idea if a fix is in thw work anytime soon. I would love to see the option to at least in there interm schedule wife reboots.

PeterBak
Community Member

How many access points do you guys have on your network? I got a couple of extras really cheap from friends who had discarded them, so I started out putting up 1 Nest router, 3 Nest Wifi and 2 Google Wifi points up spread through the house. And then I had the issue with the network slowing down and had to restart everything once or twice every week. I then powered off 2 Nest Wifi and 1 Google Wifi point, because it was perhaps overkill with so many anyway in my house, and I am now left with 1 Nest router, 1 Nest Wifi and 1 Google Wifi point running. It has been this way for 4 months now, and I have only restarted the network once or twice. 

Coverage is fine - I just have to live without the ability to play music in each room from the Nest Wifi points. The reason why I need the Google Wifi point is because I need to hook up something to the network with a cable as well.

Saketh
Community Member

In recent weeks, the daily restart has stopped working for me. I now find myself having drastic slowdowns and losing the Mesh wifi connection at least 2 times and as many as 5 times every day! It is so irritating that for my primary work devices, I have them directly on the ISP (Frontier) network and while the ISP network bandwidth reduces from 500 Mbps to around 100 Mbps as I move to the farther corners of my house, at least it doesnt drop to 1 Mbps or stall the way the Nest Mesh is. 

Google: Please help fix this! 

chunpunzee
Community Member

I’m experiencing the same issue these hundreds of users are complaining about. I have to restart my network at least 3 times per week. 

what does it take for Google to fix this issue that they have known about for over a year? Class action lawsuit?

Saturday I will be switching to an Asus ROG strix router and not having to worry about this non stop **bleep**. In reality the nest router is outdated , doesn't offer wifi 6 or ip v6 which is a new standard.  Was one when the nest router came out also. However, this is what it's done for me. I'm removing the entire nest infrastructure from my home network and next every Google home device if they do not want to act properly. 

chunpunzee
Community Member

I wish the Product Manager for this crappy product had the guts to come here to explain why they continue to sell defective products and have no clear response or resolution for the customers duped into buying their garbage.

I agree, I updated to the nest from a netgear nighthawk that didnt have a firmware update for 4 months with a known backdoor, nest was updating on the weekly at that point, a year in i just switched to an asus strix router and havent had an issue yet, infact, wifi has improved, even though this unit has a wifi 6 and ipv6 and nest doesnt offer this, it still has longer distance than the nest router and im no longer losing network connection to google home devices (lol @ their own router couldnt handle the traffic) i also rcv faster internet now than what I pay for and thats been due to updating to this router went from a normal 170mbps to a steady 210 and highest the isp offers is 200.  so again, best bet is to bail on this router- they are working on their new version and said screw the rest of us. 

Oh I also forgot to mention that stadia actually runs better on the asus router vs the nest router

flyte
Community Member

Exact same issue with me as well. My setup:

1Gbps Fibre to Modem/Router combo to main nest router to switch to second nest router (in AP mode), and 2 APs

 

The issue affects both wired connections (speed test shows that was less than 1Mbps) as well as wifi. Only fix was to restart main router. 

Is it possible to use something, (tasker perhaps?) to perform this restart via the Google Home app? If not, I will have to seriously consider getting an electrical plug timer like others have suggested in this post. I can't believe we need to do this just to get reliable speeds. 

bds120
Community Member

You can already restart from the home app. What I do when it has become too slow is I will disconnect from the wifi and use regular cellular service which I then go into the settings and restart the network. 

flyte
Community Member

Of course you can restart from the home app. 

 

What this thread is about is "Scheduled Network Restart".. So how can I schedule a restart from the home app? Can't be done natively.. so I am asking if using an automation driver, (like tasker) would work. 

bds120
Community Member

That's what I'm saying from the Home app you can restart your network. You can't schedule a restart but you can restart. Just go under the home app, then under features you will see Nest Wifi, select it and then scroll to the bottom and then select restart. I usually just restart when I wake up in the morning. But I will say since I have updated my DNS to use Google, mine has not been slowing much. Been a week and still hitting good numbers. I was using Cloudflare's DNS. Still testing it out at the moment.

Screenshot_20220620-151532.png

flyte
Community Member

Well thanks, I guess, for your reply even though it is not addressing anything in my post. 

I knew we can restart the network via Google Home App... which is exactly why I asked if we could automate that by asking: 

"Is it possible to use something, (tasker perhaps?) to perform this restart via the Google Home app?" 

 

Perhaps your post may help someone that didn't understand how to restart the network. 

 

 

 

bds120
Community Member

Oh, I got ya. The answer to your question is no unless you have the ability to longing to your main router and reboot it on a schedule. More than likely will need the physical wall pull to do it for you.

cboldwyn
Community Member

Same issue. Have to restart router every 24-72 hours to address degradation to speed over time. Following.

MastaQui
Community Member

I have the 4 pack ( router and 3 points)

For the last 8 months, have to restart everyday to return speed to the network. All streams load in the lowest quality possible until restarting the network.

It's been a horrid experience with a smart home. Only got them because att fiber modem has tons of issues with chrome devices.

 

But more control over the network, which is exactly what competitors give you, would be better

 

Pyronius
Community Member

Adding myself to this list. I've had the pre-Nest wifi pucks for years and they've worked great until just about a month or so ago, we've had to go to resetting the main puck every day now.