Mesh Nest wifi speakers and Google Mini BBC Radio

[BigBadger]

I have Google Nest Mesh network with  3 wifi points and two Google Minis.  I can play BBC Radio on the Mini's but not on the wifi points.  Obviously all on the same network.  Mini's play,  points say streaming BBC Radio but nothing happens on all three.  Suggestions?

[Dan_A]

Hi BigBadger,

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Which Google/Nest router are we working with? What device are you using to set up your network (iOS or Android)? Do you have the Internet from your modem?
 

You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 
 

1. Disconnect the power from the modem.
2. Disconnect the Ethernet cable and power cord from the parent point.
3. Disconnect the power cord from the child points.
4. Leave everything unplugged for 2 minutes.
5. Connect the power cord to the modem then to your router and points.

Let us know how it goes.

Best,

Dan