Mesh Speed Slow and spotty, but wired connection is super fast

[billsfanga]

I live in a 1200 sqft apartment with ATT fiber at 1gb.  I set up the ATT router in bridge mode and installed the wifi pro access points on opposite sides of the apartment.   I am getting abysmal performance.  If I run the mesh test it says everything is great.   The wired port is getting 960+mb up and down. 

I have two computers connected to the mess point on my desk on the other side of the apartment from the one next to the ATT router. My OSX machine is connected via wifi, and the Windows machine is connected via wire into the mess point.   Routinely I will see speeds < 50mbps, even when the speed test from the home app is reporting 960+mpbs.  If I reboot the mesh point I can get 200mbps for a couple of minutes and they drop.   Both speed tests on the OSX and the Windows machine are reporting roughly the same thing

Please help!  

[Dan_A]

Hi folks,
 

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Which Google/Nest router are we working with? What device are you using to set up your network (iOS or Android)? Do you have the Internet from your modem?
 

You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 
 

1. Disconnect the power from the modem.
2. Disconnect the Ethernet cable and power cord from the parent point.
3. Disconnect the power cord from the child points.
4. Leave everything unplugged for 2 minutes.
5. Connect the power cord to the modem then to your router and points.

Also, you can give these steps a try:

1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
3. Remove any special characters in your network name and password.
4. Turn off IPv6:
   1. Open the Google Home app Google Home app.
   2. Tap the Wi-Fi coin  and then Settings.
   3. Scroll down and tap Advanced networking.
   4. Scroll down to IPv6.
   5. Toggle the switch off Toggle button off.
5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
6. Unplug the power from your Google Wifi devices for 2 minutes.
7. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

You may skip any step that you’ve done already.

Let us know how it goes.

Thanks for helping, jhondika.
 

Best,

Dan

[Geno911]

I've been having the same issue for a few months now. It started with my old Nest WiFi router. I decided to upgrade to the Nest WiFi Pro. Even with nothing else connected when setting up the router to a new network, my Pixel 7 Pro would not get anything above 160MBs but my laptop hardwired would get over 800. I was told there was an update coming but it did not help my issue.