Mesh Unit

[mtcahill]

I've been using Google mesh for 2 years and it has worked well until this week. My mesh unit in the office has been spotty. I keep getting messages on my company issued laptop that my internet connection is unstable. However, my husband's computer is closer to another mesh unit and he is not experiencing any connectivity issues.

I re-meshed the unit from the Home app and although it says I have a great connection, it's still happening. Also, as I listen to Apple music from this unit, it abruptly stops for a bit and then begins playing again.

 What else can I do to resolve this issue? It's a real problem, especially when I'm in Zoom or Teams meetings.

[Jhonleanmel]

Hi mtcahill,

Thanks for posting — let's see what's going on. 

Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices? 

Give these steps a try:
 

1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
3. Remove any special characters in your network name and password.
4. Turn off IPv6.
5. Change your DNS server at 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
6. Unplug the power from your Google Wifi devices for 2 minutes.
7. If the issue persists, try factory resetting your network.

Let us know how it goes.

Best,

Mel

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks for the help, Mel. 

Regards,

Jennifer

[JenniferV]

Hello mtcahill, 

We haven't heard from you in a while so we’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[mtcahill · Accepted solution]

I am happy to report that your suggestions worked! Thank you so much.

[Jhonleanmel]

Hey mtcahill, 

Awesome — glad to hear that and thanks for getting back to us. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Best, 
Mel

[Jhonleanmel]

Hi mtcahill,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Mel