Google mesh router and 1 point

[sgj81]

Hi alll,

I moved to a new house that has never had NBN before. Through my ISP I have obtained the NBN box and connected it to the phone port and also to the Google mesh router.

I have tried to set it up multiple times, it recognises the router, however says that the modem isn't giving the wifi point and internet connection. I have done a full network restart three times to no avail. I have also tried entering the network settings that the ISP gave me. 

I was told I didn't have to have a standard router and could use the Google mesh router standalone. 

Any help would be appreciated

[Jeff]

Hi sgj81,

Sorry for the issues you're having getting the Google WiFi network set up at your home. You're correct that generally you just need to plug the Google WiFi router directly into the modem. Beyond an Internet connection and a modem, no other hardware is required. I have a couple of help articles for you to reference and see if you can find what's holding things up for you in your setup process.

• Google WiFi setup guide: https://goo.gle/34iqDHf
• Double NAT guide (in case your ISP modem has its own built-in routing): https://goo.gle/3bmNiUO

After checking out the suggestions in the articles, see if you can get things working for yourself. If you're still stuck, please let me know and we can continue to troubleshoot.

Thanks,

Jeff

[Jeff]

Hi sgj81,

I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.

Thanks,
Jeff

[sgj81]

Hi Jeff,

I did see your reply. I have tried to do the options you shared multiple times to no avail. I was speaking to someone online from google also but was cut off from them when trying to connect to wifi from my phone. I’ll try that again as they were able to go onto my google home account

[Jeff]

Hey sgj81,

Sorry you were disconnected from support. I'm sure they'll be able to pick things back up where you were. Since you've been working with them, I would encourage you to continue there, but definitely let me know here if there's anything that comes up that I can help with.

Thanks,

Jeff

[Jeff]

Hi sgj81,

I'm just checking in to see if you were able to get back in touch with support and to find the help you needed.

Thanks,
Jeff

[Jeff]

Hey everyone,

It looks like we've slowed down here. We'll be closing up the thread in the next day unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.

Thanks,
Jeff