Mesh WiFi system not showing all mt mesh pods connected

[JWBLACKBURN]

I have the older version but only 3 yrs old of the mesh system.  I have 5 pods(?) connected and just checked my system to see it says I have 3 connacted.  I know they were all talking 3 years ago.  How do I re add the other two?  Thanks

[kcruzgonzalez]

Hi JWBLACKBURN,

Thank you for posting in the community. I'm sorry that your Google Nest point just got disconnected. I understand how frustrating this can be. I'm here to help.

For your concern, please try the below steps:

1. Factory data reset the additional point or Google routers, please follow: Factory reset your WiFi device.
2. Add the additional point on the Google Home app again.

Google Wifi and Nest Wifi devices can be added to your network at any time. All additional Wi-Fi devices are considered points in the mesh network. Once you've decided where to place your point and have plugged it in, use the Home app for setup.

1. Open the Home app.
2. Tap Devices > Add > Google Nest or partner device.
3. If prompted, choose a home.
4. The app should find your Wi-Fi device. Tap Yes to continue. If you have multiple devices available for setup, select the device that you'd like to set up as a point > Next.
5. Scan the QR code on the bottom of your device.
   • Hold your phone about 12 cm (5 in) away to scan. Learn more tips for scanning QR codes.
   • If you're unable to scan the QR code, tap Continue without scanning, then enter the setup key on the bottom of your device.
6. Your point should now connect.
   • Note: For Nest Wifi points, when you get a sound from your speaker, tap Yes.
7. Follow the in-app instructions to finish setup.
8. If you'd like to add another point, tap Yes in the app when prompted, or repeat these steps at a later time for additional points.
9. Once you've added all your Wi-Fi devices, the app performs a mesh test to confirm that everything works.

Let me know how it goes and keep me posted.

Regards,

Kevin