Mesh router periodically slows down

[tgtgtg]

Hi I have a pair of Mesh routers, with Gigabit ethernet coming into the "main" router. Running a speed test routinely shows 800+ Mb/s both up and down. I have a PC connected via a switch and about 50ft of CAT-6 cable. Running a test at fast.com shows about 680 Mb/s max. Not as fast as I'd like but adequate given my long cable length.

HOWEVER, periodically, the speed at the PC (and all connected WiFi devices) will slow down, even as low as 14 Mb/s. This persists until the router is rebooted. _Sometimes_ running a speed test on the router restores the speed.

Is this a known issue? Getting tired of the rebooting dance.

[Bigsexy2727]

I'm having a similar issue, may i ask what your service provider is? if its the same as mine, i think we might have a service issue, i have tried replacing my modem, router and cables. i even went as far as to get a different brand of both devices to see if it was a firmware issue and im still having the issue

[tgtgtg]

Ziply Fiber which used to be Frontier which used to be Verizon 

[LovelyM]

Hello everyone,

Thanks for reaching out. We'd love to help. 

A few questions: are you using a modem-router combo? Is there a switch on your network? When did this issue start? 

If you are using a modem-router combo, we recommend you enable it in bridge mode. You may also try to factory reset your Google Wifi devices and set them up again. 

Keep me posted. 

Cheers, 
Lovely

[tgtgtg]

I don't have a modem router combo. I have an ONT unit which supplies Ethernet directly to the mesh unit. Haven't tried factory reset yet since that's disrupting but will do it soonish. Thanks for your suggestions. 

[LovelyM]

Hey folks,

@Bigsexy2727, I appreciate you taking some time to update us about what resolved your issue. I'm glad that you're all sorted out now.

@tgtgtg, sounds like a plan! I'll be looking forward to your news. 

Regards, 
Lovely

[LovelyM]

Hi tgtgtg,

I'm checking in to see if you still need help. Please tell me if you have other questions or concerns. I want to make sure you're all good now.

Thanks,
Lovely

[LovelyM]

Hi folks,

Have you ever tried the troubleshooting steps that I suggested? Let me know if that helped or not, so we can try something else. 

Sincerely,
Lovely

[Bigsexy2727]

i was able to get my issue resolved, but your troubleshooting steps weren't applicable as I didn't have a combo modem-router and had already reset my network twice. My issue came down to a damaged cable on the outside of the home in the cox cable box. when the tech replaced it, my issue was fixed. my recommendation to the OP is to contact their provider and have them check their lines.