08-27-2022 03:39 PM - edited 08-27-2022 03:40 PM
I've done everything possible to try and get this advertised "easy solution" to work. I've spent far too much time. This is an issue with either the software or hardware. Either way, Google should make good and refund! They broke it and my internet quality of service is now poor because of Google mesh! How come Google just doesn't own up and either fix or refund us?
09-01-2022 10:44 PM
Hi staghornleghorn,
Thanks for reaching out. I'm sorry to hear about your experience. Could you tell us more about what's happening? How many Google Wifi points do you have?
Looking forward to your response.
Thanks,
Edward
09-02-2022 04:56 AM
I have a Nest (2nd gen) router, 2 nest routers (2nd gen) configured as AP, and 2 google wifi (1st gen) configured as AP. I bought another 2nd gen to replace the 1s gen removing all 1st gens from the network. I've tried reboots, factory resets. They eventually have a great/good connections although a couple of days later they all go to weak connection. This is nuts I cant keep interacting with these to try and keep my network alive. I spent a lot of money on this hdw and on my internet service.
09-07-2022 06:51 PM
Hi staghornleghorn,
Thanks for the response. I'd love to know more about what's happening and I have a few questions:
Looking forward to your response.
Thanks,
Edward
09-07-2022 07:15 PM
I've tried everything from moving them close, replacing one AP with new, factory reset. The units do go back to great connections. However shortly after they go back to weak and sometimes offline. I do speed tests and they range greatly from poor to great. I have went to a 4 puck solution and still no good. I've had it, if a fix doesn't happen soon I'm booting google out! This is absurd that I have to go to these lengths to get this solution to work.
09-17-2022 05:32 PM
Hey folks,
@EdwardT, thanks for the helpful response.
@staghornleghorn, thanks for getting back to us and sorry for the delay ― let's get this sorted
Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices have slow connections? Also, do you have any paused devices?
Give these steps a try:
Let us know how it goes.
Best,
Mel
09-20-2022 09:30 PM
Hey everyone,
Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
Best,
Princess
09-21-2022 09:35 PM
Hi there,
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Wifi and we'd be glad to assist you further.
Best,
Princess
09-22-2022 03:38 AM - edited 09-22-2022 03:39 AM
DO NOT LOCK/CLOSE THREAD. Still waiting for Google to provide more details regarding the latest firmware that is being released to address the poor connectivity.
09-22-2022 07:11 PM
Hi staghornleghorn,
Thanks for getting back to us. We'll keep this thread open as you requested. Meanwhile, have you tried the steps posted above?
Best,
Princess
09-23-2022 03:50 AM
I've tried everything suggested and I've just spent far too much time trying to get the solution to work as advertised. I followed at least a half dozen suggestions. At this point I am waiting for the reported firmware release that I was told should be available over the coming weeks. I have found that rebooting everything seems to resolve for a while. I've also learned when I do a mesh test the routers come back with weak/no connections.
09-24-2022 02:27 PM
Hey folks,
@Princesss, thanks for the help.
@staghornleghorn, we appreciate you getting back to us after doing the steps above. The software update is rolling out now. It goes out in waves to devices and everyone will have it within the next 2-3 weeks. It really could land any day and you won't need to do anything to receive the update, it will download and install automatically for you. If you have other questions, let me know.
Thanks,
Mel
09-27-2022 02:31 PM
Hey folks,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Thanks,
Mel
09-28-2022 03:19 PM
Hi everyone,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks,
Mel
09-28-2022 04:50 PM - edited 09-28-2022 04:51 PM
Still waiting for the google fix. Do NOT close the thread pls. What is the latest firmware rolling out rigtht now?
09-28-2022 05:20 PM
Hi staghornleghorn,
Thanks for getting back to us. I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?
Thanks,
Mel
09-28-2022 05:36 PM
No more forms, no more trying different troubleshooting processes. I've exhausted my patience with this issue. I was told that google is rolling out firmware fix over the next couple of weeks. I need to know the latest firmware so I can be alert to it and test again then.
09-28-2022 06:44 PM
Hi staghornleghorn,
Thanks for your patience and understanding. Your device will automatically receive over-the-air updates about any software and hardware-related fix or firmware updates as long as it's constantly powered on and connected to the Wi-Fi network.
Best,
Mel
09-29-2022 01:56 AM
I understand that but what is the version that contains the fix that was reported?
09-29-2022 10:44 AM
Hi staghornleghorn,
Here are the firmware version numbers for the update that's going out now.
If you're seeing those numbers on your device software version, then you have the newest release. If you're still on an older version, you should expect to see it soon. Let me know if you have any other questions.
Thanks,
Jeff
10-02-2022 01:33 PM
Hey folks,
@Jeff, thanks for the help here.
@staghornleghorn, checking back in should you still have some questions here. Let us know by replying to this thread.
Best,
Mel
10-03-2022 01:40 PM
Hi everyone,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Mel
10-03-2022 02:35 PM
We have not seen your response to the firmware level. Please repost and I will repost again DO NOT CLOSE UNTIL THIS HAS BEEN RESOLVED.
10-03-2022 04:24 PM
Hi staghornleghorn,
Here are the firmware version numbers for the update that's going out now.
If you're seeing those numbers on your device software version, then you have the newest release. If you're still on an older version, you should expect to see it soon. Let me know if you have any other questions.
Thanks,
Mel
10-07-2022 09:10 AM
Hi there,
We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
Best,
Princess
10-08-2022 12:39 PM
Hi everyone,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks,
Mel