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Much slower after upgrade to Google Nest WiFi

abellaj
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster:Boo Family

I just upgraded our OG Google WiFi router to a Google Nest WiFi router and since the upgrade the throughput has been much slower.  I averaged 118-120MB download rates consistently for over 3 years and now I am lucky to get 80BM down.  I am also getting buffering with Apple TV+ and other online services etc.  I upgraded to get more horsepower as both adults will now be working from home.  Same ISP and no other changes other than factory resetting the Google WiFi points and installing the new Google Nest WiFi router.  I also plug straight into our same Netgear Cable modem using the same CAT5e cable.

 
Any ideas?  I am on what appears to be the .19 latest firmware.
 
Thanks,
 
Anthony
3 REPLIES 3

Jeff
Community Specialist
Community Specialist

Hey, Boo Family.

Sorry for the late response on this, but I wanted to check in to see if I could offer some help on this. I'm sorry for the speed issues you're seeing on your newer setup. I imagine that's quite frustrating. On the surface, there isn't anything about the upgrade that would cause speed to drop, but there might be something in the settings that changed during the swap.

The first thing I would check is to see if you have any preferred activities set up. Preferred activities can prioritize network traffic, but in some rare cases, they can slow down other types of traffic. If you have some in place, try disabling them to see how it impacts your network. The process is below.

 

Turn on or off preferred activities 

  1. Open the Google Home app Google Home app.
  2. Tap Wi-Fi  and then Settings  and then Preferred activities.
  3. Check each activity type you would like your network to prioritize.

Preferred activities remain prioritized for your network until you turn them off.

 

If this still doesn't work for you, please let me know and we can look into other options. Thanks.

Jeff
Community Specialist
Community Specialist

Hey, Boo Family.

I’m just checking in real quick to see if we needed anything else here or if we were able to resolve the problem. Let me know if there’s anything else I can do here.

Thanks

Jeff
Community Specialist
Community Specialist

Hi, everyone.

As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.

Thanks