11-06-2021 12:33 PM
I get all the way to the end of setting up my wifi points and then get a message "Can't communicate with the device" .
I have tried all the suggestions- Factory reset, forget the network, unplug the devices, reinstall the Home app, etc.
Nothing works. HELP!!!
11-06-2021 12:49 PM
I just had the same issue, got this message on 2 attempts on a factory reset to set up on a new wi-fi system. =Something went wrong. The app is having trouble connecting to your Nest Guard. TRY AGAIN=
11-06-2021 01:44 PM
Thanks. It has happened 6 times to me. How did you get it resolved?
11-06-2021 06:14 PM
Mine hasn't been fixed
11-07-2021 06:29 AM
device factory reset and it resolved the problem. There is a small circle on the bottom of the device. Press and hold this 'button" for about 15 seconds until it confirms the reset. Then I re-tried and everything worked.
11-08-2021 08:36 AM
Hey, @tomrich.
Thanks for dropping back in and letting us know what worked for you. I'm glad the issue was resolved and that you have everything running 100%. Since we have our answer here, I'm going to go ahead and close up the thread. If you have any other needs, please feel free to open up a new discussion.
Thanks!
11-06-2021 10:21 PM
I had the same thing happen. Reached out to Google nest, they told me to buy a new nest. It can’t be fixed! So frustrated.
11-07-2021 04:42 AM
I fixed it with a 'factory reset" on the device. On the nottom.of the point there is a little circlular button. Push it for about 15 seconds until it confirms the factory reset. Then try again and it will connect.