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My google main router (have the mesh system) stopped working and won’t power up.

MrsMitch
Community Member

My google mesh system router stopped working. I contractors working in my house so not sure if they did something. Currently it will not power up. I u plugged for a min and replugged. I tried the button on it. It won’t seem to turn on and not sure what other things to try. I went to another outlet as well. It’s so strange?  

4 REPLIES 4

olavrb
Platinum Product Expert
Platinum Product Expert

If there is no LED light on the unit, either the power adapter could be broken, or the unit iself. Try with a different power adapter first. Or measure the output of the power adapter if you got equipment for it, to see whether it's alive.

If the power adapter is dead or not functioning properly: If you buy a new power adapter, the voltage must match exactly, but the ampere can be the same or more. Google still don't sell replacement power adapters/ power supplies, so check Amazon or similar.


I don't work for Google.

AbigailF
Community Specialist
Community Specialist

Hey folks, 

We appreciate your help here, @olavrb.
@MrsMitch, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

AbigailF
Community Specialist
Community Specialist

Hi MrsMitch,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Abi

AbigailF
Community Specialist
Community Specialist

Hey MrsMitch,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Abi