My nest router continues to say it can’t connect to wifi but my internet connection is working.

[abellaj]

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Original Poster:Jacob Schmidt 9312

So far I have unplugged my modem, router and all wifi points. I have also reset my router to factory settings.

[abellaj]

Hi, Jacob Schmidt 9312.

Sorry to hear about the issues with your WiFi setup. I imagine that's frustrating to deal with. Let's see what we can sort out for you to get this working right.

Let me just make sure I understand things correctly. I have a few questions for you.

• You have an active Internet connection coming in, but your router is not completing setup?
• Can you let me know how you have things wired up?

If you could let me know a little more about where things are failing or how things look during setup, I'm sure we can figure this one out. Thanks.

From: Jeff

(Community Specialist)

[Hilary]

Hey there: 

Just wanted to jump in here to check to make sure that you saw the response from Jeff. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day! 

Hilary

[Hilary]

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread.

If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Hilary