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Problems keeping a good connection between router and mobile. What settings would you recommend?

abellaj
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster:Ken Ardali

I am trying to stabilise wifi connection between phone and nest point. Laptop and other devices are fine but phone keeps cutting out.  Are there settings on the phone or the router that would stabilise connection?

3 REPLIES 3

abellaj
Community Specialist
Community Specialist
Hi, Ken Ardali.
 
Sorry for the connection issues you're having with your phone. I imagine that's frustrating to have your connection dropping out like that. Let's see what we can do to get that working more reliably for you.
 
There shouldn't be anything you need to change on your device to make it more receptive to your network, but there are a couple of things that might be causing issues. First, your mesh network coverage might be lacking in some areas and as you move around your phone might be passing through weak areas. This can be resolved by trying different places with your WiFi points and testing your mesh until you improve connection between the points.
 
Secondly, network traffic might be causing some devices to experienced drops. If you want to ensure that your phone is always getting maximum bandwidth, you can set it up as a priority device on your network to see if that eliminates issues. Instructions for setting a priority device are below.
  1. Open the Google Home app
  2. Tap Wi-Fi 
  3. Under “Devices,” tap Set priority device.
  4. Select the device you would like to prioritize.
  5. At the bottom, select how long you would like to prioritize that device.
  6. Tap Save 
If you are still having troubles with your connection after trying these things, please come back and let me know and we can see if there might be other causes.
 
Thanks
From: Jeff
(Community Specialist)

Hilary
Community Manager (Admin)
Community Manager (Admin)

Hey there: 


Just wanted to jump in here to check to make sure that you saw the response from Jeff. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Have a great day! 

 

Hilary

Hilary
Community Manager (Admin)
Community Manager (Admin)

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread.

If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Hilary