My new Google WiFi shows my Honeywell thermostate are powered but they can't connect

[Garymenia]

My thermostats are shown as being powered up and usable but there is no way to enter the Network password to get them online.  

Any solutions would be appreciated.

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[Jhonleanmel]

Hi Garymenia,

Thanks for posting and sorry for the delay ― let's see what's going on.

A few questions: what thermostat model do you have? What can you see on your Nest Thermostat's display? Also, when was the last time your thermostat was working?

Give these steps a try:

1. Make sure it is connected to the Internet. Check this guide on how to Change Nest thermostat Wi-Fi network.
2. If unable to connect to your network, factory reset your thermostat.

Let us know how it goes.

Best,

Mel

[Jhonleanmel]

Hi Garymenia,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hi Garymenia,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Mel