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My wifi point fails to connect with router

Faram
Community Member

Everything was working until the nest just failed to connect to the router. 

So, I tried to connect it just to keep getting the "Could not connect to Wifi" message.

I have tried everything, reset the router, reset the mesh point and nothing is working

I see all 3 mesh points and the router in the Google home but I cannot connect the wifi point to the router. 

I keep reading the "Help" instructions but they are not "helpful" at all as they keep repeating the same thing over and over again without "helping'

I see this seems to be a common issue with Google nest and mesh, but I do not see a single response showing the solution. 

Did I just miss  the answer due to hundreds of people complaining about the same problem?

4 REPLIES 4

Juzdu
Bronze
Bronze

Once your Nest wifi router is set up correctly and connected to the internet, then after factory resetting a Nest wifi point it should be very easy to set up using the Google Home app.  You discover the point, it finds your router and does everything else itself.  Are you certain you've reset the point correctly?  During the factory reset the LED light should go from pulsing yellow to solid yellow, and then pulsing white when it's ready to be discovered in Google Home and set up.  Make sure it's close to your router when you set it up, then once it's working (no light) you can move it to where you want it, run a mesh test to make sure it's well located and move on to the next point.

https://support.google.com/googlenest/answer/6246619?hl=en-AU#zippy=%2Cgoogle-nest-wifi-point

Jeff
Community Specialist
Community Specialist

Hi, Faram.
I just wanted to jump in real fast to see if you saw Juzdu's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi again, Faram.

I'm just checking in once more to see if you still needed any input on this. 

Thanks.

Azarco
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Thanks,

Alex