NEST WiFI Pro Speed

[Joetdaniels]

I have Netgear CM2000 Cable Modem connected direct to Xfiniity with 3 unit Nest WIFI Pro in the home (1 on each floor).  One unit direct connect to cable modem on 3rd floor with a unit on each floor below. Using google home when I conduct a mesh test it appears to have >800 Mbps down and ~20 Mbps up.  When I run a speed test from a device (IOS Laptop, Desktop, or Apple 13 Phone) I get 20 Mbps down and 20 Mbps up??  I am not a network guy, but have better than average computer skills.  

Have I missed something in the setup??

Thanks in advance

[AbigailF]

Hey Joetdaniels,

Thanks for posting — let's see what's going on. 

A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices? 

Give these steps a try:

• If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
• Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
• Remove any special characters in your network name and password.
• Turn off IPv6.
• Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
• Unplug the power from your Google Wifi devices for 2 minutes.
• If the issue persists, try factory resetting your network. Take note that this will delete all network data.

Let us know how it goes.

Best,
Abi

[LovelyM]

Hello Joetdaniels, 

I'm checking in to see if you were able to do the steps above. I want to make sure everything is covered on your end, so let me know if you still need help.

Best, 
Lovely

[Joetdaniels]

It appears to have corrected itself through an unscheduled system power reset/reboot when we lost power briefly during a recent storm. Thanks for your help. 

[LovelyM]

Hi Joetdaniels, 

Cool! We're glad to hear that your Google Nest Wifi Pro is back up and running as it should. Thanks for letting us know about this. I'll keep this thread open for three more days so you can inform me if you ever have additional questions or concerns.

Cheers, 
Lovely

[AbigailF]

Hello folks,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Thanks for the help, @LovelyM.

Best,
Abi

[AbigailF]

Hey everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks, 
Abi