Nest Connect Error NA023

[leftturnVT]

My nest connect which was connected to my Yale Lock suddenly went offline and I cannot get it to connect to my wifi at all now, 

I have tried all the troubleshooting steps listed on every help page and post in this forum. I think the connect  is bad. Help!!!!! I have spent hours on this.

Helene

[chaconmorales]

Hi leftturnVT,

Thanks for posting here in the community. I'm sorry to hear your Nest x Yale Lock and Nest Connect won't connect and are not working as expected. But no need to worry, help's here!

I understand that you already followed basic troubleshooting steps to pair you Nest Connect again, here are some advanced steps that you can check:

Steps regarding the NA023 error code that you received: 

1. Quit and restart the Nest or Google Home app.
2. Make sure Bluetooth is on. Turn Bluetooth off, then back on to refresh the connection.
3. Disconnect any Bluetooth devices that are connected to the phone to rule out any interference.
4. Put the mobile device on airplane mode, then turn on Bluetooth and Wi-Fi.
5. Restart the phone or tablet.
6. Restart the joining and assisting devices.
7. Move the joining device closer to the router, or the router closer to the assisting device.
8. Try a different mobile device.
9. Create a hotspot and try to pair again. Make sure that the device connects to the hotspot this time and not the home Wi-Fi.
10. Create another structure in the Nest or Google Home app and try to add the device to the newly created structure. Note: Use the steps from the following article to guide the customer to create a new structure: Manage homes and products in the Nest app.
11. Try to add the device to another account.
12. Reset the joining device to default.

Please check these good articles to Troubleshoot offline or disconnected Nest Connect, Nest × Yale Lock disconnected or offline and to  Set up Nest Connect in case it is needed.

Please let me know if you need further assistance.

Best regards, 

Mario