Hi Lois-L,
Thanks for posting here in the community. I'm sorry to hear your Nest Connect keeps losing its Wi-Fi connection. It's definitely concerning when your Wi-Fi network connects fine to your Nest Connect, but the Nest × Yale Lock connection shows a blue light. I'm happy to help!
To better understand the situation, I'd like to ask a few questions:
- When did the issue start?
- Did your Nest x Yale Lock work before?
- Have you made any recent changes to your Wi-Fi network or password?
- Are there any walls, mirrors, microwave appliances, or Bluetooth devices between the Nest Connect and the Yale Lock?
- How far is your Nest × Yale Lock from the Nest Connect?
In the meantime, let's check a few tips:
- Restart your network equipment: A simple restart can often resolve connection issues.
- Verify range and reduce interference: Make sure the Nest Connect is no more than 50 feet away from your Nest x Yale Lock. If you can, try to position the Nest Connect so it's roughly the same distance from both your Wi-Fi access point and the lock.
- Factory reset: This action clears your data. Follow these steps to Factory reset the Nest × Yale Lock.
- Set up: The app takes you through the steps. Refer to this article: Nest × Yale Lock installation and setup.
Keep me posted.
Regards,
Melany
