Nest Hub acting like it's on AP Isolation

[prostang]

I just joined a Nest Hub to my network and I am getting a:
"Connected
Follow the instructions in the Google Home app" error.
The hub is acting like it's on a different network, but I only have the 1 mesh derived from my Nest mesh network.  I have reset 4x and it gets back to this screen after a few minutes.  Any suggestions?

[Pdshedges]

Make sure that your Nest Hub is within range of your Wi-Fi router.

Try moving your Nest Hub to a different location.

Check for any updates to the Google Home app.

Try restarting your Wi-Fi router.

If you are using a mesh Wi-Fi system, make sure that your Nest Hub is connected to the main Wi-Fi router, not to an extender.

Make sure that your Nest Hub is on the same network as your phone or tablet. You can check this by going to the Wi-Fi settings on your Nest Hub and making sure that it is connected to the same network name as your phone or tablet.

Restart your Nest Hub and your phone or tablet. This can sometimes fix minor software glitches.

Try setting up your Nest Hub from a different device. If you have another phone or tablet, try setting up your Nest Hub from that device to see if that resolves the issue.

Factory reset your Nest Hub. This will erase all of the settings on your Nest Hub and restore it to its factory default settings. To factory reset your Nest Hub, press and hold the volume down and microphone mute buttons for 10 seconds.

[prostang · Accepted solution]

This hub is 6' from the router.  This is a Next mesh system and I have other hubs & G Home's on the network w/o issues.

Resetting the hub for the 6th time seems to have worked.  It's been online for over 24 hours without so much as a hiccup.

[Pdshedges]

Awesome! And thank you for the response. I assume they can close the discussion as you found a solution. I'd be glad to help in the future if ever in need

[Alex_S]

Hi everyone,
 

Thanks for the help here, Pdshedges.

prostang, we’re glad to hear that this has been sorted out! Thanks for sharing the resolution here in the community. If you have other questions or concerns about Google Home, let us know.

Best,
Alex