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Nest Set Up & Network Security Key ?

Tomboy77
Community Member

I have a new Nest Hub Max & WI FI Router Point-  however during set up to connect to the Wi Fi I am prompted to enter a Network Security Key for Set up ?

 How / Where do I locate this Security Key ? as  this appears to be different from my existing Router Password 

6 REPLIES 6

CFinDallas
Community Member

I'm having the same problem.  I hope someone can help us figure this out.

Jeff
Community Specialist
Community Specialist

Hey, Tomboy77 and CFinDallas.

Sorry to see you're having some troubles with setup. That sounds frustrating to have happening while trying to get your devices going.

When it's asking for the security key, that is asking for your network's password. Can you double check that what you're inputting matches your network settings? If you are sure they match and are still having issues, please let me know and we can look into other causes.

Thanks.

CFinDallas
Community Member

I think I got it working correctly.  I had set up my password when I did the initial set up, but it didn't seem to work the 1st time.  I'm connected now using that password, so as of now, I'm set up.  Thank you.

Jeff
Community Specialist
Community Specialist

Hey, CFinDallas.

Thanks for the update! I'm glad things are working correctly. 

Any luck in your situation, @Tomboy77?

Jeff
Community Specialist
Community Specialist

Hey, Tomboy77.

I just wanted to check in to see if you were still needed help on this or if things have been resolved. If you still need help, just let me know.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks