Nest Wi-Fi Pro intermittent connectivity- yellow pulsing light

[Tanquen]

I keep randomly getting the yellow pulsing white on the secondary Wi-Fi Pro device. I am using an Ethernet backhaul connection and whenever I check in the phone everything is great. But then devices close to the secondary unit lose connectivity and whenever I'm downstairs it has a pulsing yellow light. How do I find out what the issue actually is, like the actual error message?

Also when using the two in a backhaul set up for sure. What port s should the ethernet cable be connected to?

[Dan_A]

Hi Tanquen,

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet service provider (ISP)? What device are you using to set up your network (iOS or Android)? Do you have the Internet on your modem?
 

You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 
 

1. Disconnect the power from the modem.
2. Disconnect the Ethernet cable and power cord from the parent point.
3. Disconnect the power cord from the child points.
4. Leave everything unplugged for 2 minutes.
5. Connect the power cord to the modem then to your router and points.

Also, you can give these steps a try:

1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
3. Remove any special characters in your network name and password.
4. Turn off IPv6:
   1. Open the Google Home app.
   2. Tap the Wi-Fi coin  and then Settings.
   3. Scroll down and tap Advanced networking.
   4. Scroll down to IPv6.
   5. Toggle the switch off Toggle button off.
5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
6. Unplug the power from your Google Wifi devices for 2 minutes.
7. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

You may skip any step that you’ve done already.

Let us know how it goes.

Best,

Dan

[Tanquen]

I've already done a few factory resets and swapped which Nest WiFi Pro is the primary. Sorry, but this is a huge waste of time. Yellow flashing light, just factory reset and restart the network over and over again, and hope the Yellow light goes away??? If we knew what the error was, maybe I could fix it. 

"set that to bridge mode to avoid double NAT issues"

Will that disable the mesh?

[Dan_A]

Hello again,

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.

Regards,

Dan

[Dan_A]

Hello there,

We haven't received your form. Have you had a chance to fill it out?

Thanks,

Dan

[Tanquen]

What is the form for? Don't seem to ask for anything I've not already posted,

[Dan_A]

Hello Tanquen,

We need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

Best regards,

Dan