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Nest Wi-Fi not connecting to points after factory reset

Maddex
Community Member

I factory reset my nest Wi-Fi router earlier today, and ever since then whenever I try to connect the first point it will fail. I can connect the router just fine but both times I’ve done the reset, the first point won’t connect.

4 REPLIES 4

Jeff
Community Specialist
Community Specialist

Hey, Maddex.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue or to see if you were able to get everything set back up. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, Maddex.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks