01-08-2023 10:13 AM
Adding a third Wifi point to my Nest WiFi router. Setup goes as expected after device reset, sequenced as follows:
Multiple point factory resets fail to resolve the problem. Any further advice or direction is appreciated.
01-14-2023 07:22 PM
Hello LoPan,
Thanks for posting ― let's see what's happening.
Could we get a screenshot of the message that you're getting on your Google Home app whenever you try to set up your 3rd Nest Wifi point? We'll wait for your update.
Best,
Abi
01-14-2023 08:55 PM
Hi Abigail.
Thank you for taking the time to look into this. Unfortunately, it appears that I don't have permissions to upload images to the forum. Here is the exact verbiage of the message that Google Home displays after attempting to connect this point to my home WiFi:
Connect to same Wi-Fi
Your Nest Wifi point was setup successfully but can't be found. Make sure your mobile device and Nest Wifi point are on the same Wi-Fi network.
Turn off AP isolation
If AP isolation is enabled on your Wi-Fi router, you will need to disable it. Learn more here.
OK
Try again
I'm eager to hear your thoughts. Thanks again.
01-17-2023 09:21 PM
Hi LoPan,
I'm sorry to hear that you're still having an issue with your Nest Wifi point. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?
Thanks,
Abi
01-22-2023 09:55 PM
Hey LoPan,
Checking back in — have you had the chance to fill out the form?
Best,
Abi
01-26-2023 03:01 PM
Hi everyone,
@LoPan just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
I appreciate the help, Abi.
Regards,
Emerson