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Nest WiFi Point setup successful but can't be found

LoPan
Community Member

Adding a third Wifi point to my Nest WiFi router. Setup goes as expected after device reset, sequenced as follows:

  • Prompt from Google Home to setup WiFi point
  • Device found. Prompt to scan QR code successful
  • Successful connection to point. Prompt to accept Google services and attempt to connect to home network
  • Delay while connecting and then presented with the following message: 
  • Your nest wifi point stop was successful but cannot be found. Make sure your phone and point are on the same WiFi network (they are). 
  • The error message advises to disable AP isolation on the router. 
  • Options are OK and Try again. OK stops the setup, Try again produces the same message. 

Multiple point factory resets fail to resolve the problem. Any further advice or direction is appreciated. 

5 REPLIES 5

AbigailF
Community Specialist
Community Specialist

Hello LoPan,

Thanks for posting ― let's see what's happening.

Could we get a screenshot of the message that you're getting on your Google Home app whenever you try to set up your 3rd Nest Wifi point? We'll wait for your update.

Best,

Abi

LoPan
Community Member

Hi Abigail.

Thank you for taking the time to look into this.  Unfortunately, it appears that I don't have permissions to upload images to the forum.  Here is the exact verbiage of the message that Google Home displays after attempting to connect this point to my home WiFi:

Connect to same Wi-Fi
Your Nest Wifi point was setup successfully but can't be found. Make sure your mobile device and Nest Wifi point are on the same Wi-Fi network.
Turn off AP isolation
If AP isolation is enabled on your Wi-Fi router, you will need to disable it. Learn more here.
OK
Try again

I'm eager to hear your thoughts.  Thanks again.

 

AbigailF
Community Specialist
Community Specialist

Hi LoPan,

I'm sorry to hear that you're still having an issue with your Nest Wifi point. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Abi

AbigailF
Community Specialist
Community Specialist

Hey LoPan, 

Checking back in — have you had the chance to fill out the form?

Best, 
Abi

Ebedia
Community Specialist
Community Specialist

Hi everyone,

 

@LoPan just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
 

I appreciate the help, Abi.

 

Regards,

Emerson