ONE GOOGLE BASESTATION (HD2) WITH FIVE POINTS ON FIOS
I have experience with this exact whole-home Wi-Fi set up in two other homes one Xfinity and one Starry. Both setups used five points — and have ZERO ISSUES (for years).
Looking for FiOS-only user help. I set up a new home with FiOS and the base station connects rock-solid green and has never been an issue. Wife is WFH never an issue 🙏🏽. Paying for 500 up / 500 down and, getting full bore speeds (if a little over) every time I test.
"ONLY" ONE ISSUE: All points continually drop every single day. Sometimes off-line for hours (if I do nothing or am off-site). I manually walk around the apartment pulling plugs and rebooting them. I am rarely if ever able to reboot via the app because (drumroll please) it can't be found mesh tests are effectively worthless.
Thanks for reaching out. I'm sorry to hear that you're having an issue with your Google Wifi system. I'd love to know more about this and I have a few questions:
Looking forward to your response.
A: the light status never changes from white.
A: 150 feet? It’s a 2 bed 2 bath apartment.
A: mesh tests are green and everything is wonderful until they go to sleep (yellow). Or die (red).
Thanks for the response. In some cases, the firewall of the third-party router is more likely to block Nest Wifi Cloud Services that causes the app to indicate as offline. If possible, you could try the following:
Interesting. You know, you say that almost like I should know how to do that? We are all here to SOLVE issues and we all do not have the same level of teachability. So, after two+ weeks I need to dig in further and, attempt to perform what should be Google‘s job for myself. Disappointing, super frustrating and beyond unprofessional.
Hi Edward. I guess my response to you ends my experiment with Google, and with it any hopes of what would normally be called “customer service” - all ended with your continued 5+business day response times and insanely unprofessional finger-pointing. I went to an insane extreme of bringing in another ISP so I could be the test if it was the provider or googles inability to interpret the fiber.
In closing, I encourage you to understand why you were here. No one’s here for assumed presumptions about other multi billion dollar companies technology. They’re here to get some thing solved regarding Google.
Best of luck.