Nest WiFi Pro Reboot Loop

[Codawear]

Hello all,

I have a Nest WiFi pro three pack. Currently 2/3 have been set up completely fine while the third one will do a solid white light, pulsing white light, blue light, then it will turn off and start back over again. I have deposited the puck for a half hour. Whenever I can add the device it never gets pass the connection screen. Any help would be greatly appreciated 

[sicsacol]

Hi @Codawear,

Thanks for reaching out to the community page. I'm sorry to hear you're having difficulties adding your Nest Wifi Pro to your system in the Google Home app. No worries, let's work together to get this fixed. To help me with that, I have a few questions:

• What is the color of the lights on the parent Nest Wifi Pro? To understand the meaning, please check the next article: Wifi device light meanings: Understanding LED indicators
• Is your Nest Wifi Pro within the recommended distance from the parent point? For reference, please visit the following article: Where to place your Wifi devices
• Did you receive a message in the Google Home app when you tried to add your Nest Wifi Pro point? If so, please share a picture of it.
• Have you tried any troubleshooting steps so far?

Please let me know the answers to these questions, and I'll be happy to help you further.

Cheers,
Jonathan