03-19-2023 01:40 PM
03-20-2023 05:41 AM
Works great, then it will get too weak and I will need to restart it for it to work again. Just a few weeks old.
03-22-2023 11:02 AM
Hey Rachel, thanks for your attention, but...
I'm having the same Wifi connection loss issues with my Nest Wi Pro (4 nests), multiple times throughout the day. I've followed all the steps described, including returning to factory settings and nothing solves. The problem continues!
As I work from home and need a reliable network, I reconnected the old Nest WiFi and these are extremely reliable and do not let me down.
I'm really disappointed with the Nest Wifi Pro.
Regards!
03-22-2023 06:24 PM
Hello folks
Thanks for the help, @RachelGomez123.
@andyfloyd, a few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?
Give these steps a try:
Let us know if any of these steps help with your issue. We’ll wait for your update.
@Urso, I checked your case and saw that you are already in contact with our senior specialist. The agent handling your case got your email so you should receive a reply shortly. Please continue your conversation there to avoid confusion.
Best,
Abi
03-25-2023 11:10 PM - edited 04-11-2023 11:18 PM
Hi everyone,
It's me again. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.
Regards,
Abi
03-26-2023 11:44 PM
Hey there,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Cheers,
Abi
04-06-2023 04:08 PM
Hi there danortiz,
We appreciate your update. We're glad to know that your Mac is now connected to your WiFi network. Please observe your connection further, as we'll keep your thread open for three more days. Inform us if you encounter the same issue again.
Cheers,
Lovely
04-09-2023 08:14 PM
04-10-2023 10:06 PM
Hello folks,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Abi
03-27-2023 10:06 AM
Hello, I have tried the steps above and my connection drops frequently in two devices only, my mac (I work from home and I am connecting through zscaler) and my LG TV. While Zcaler shows Private access down, my mobile and other devices are connected. My TV is connected through WiFi and watching Netflix is a pain because it gets disconnected, so bad that I either connect it through wire or mirror my phone. Any help is appreciated
03-27-2023 05:23 PM
Hello there danaortiz,
I’m sorry to hear that you’re also having this issue. Thanks for trying out the troubleshooting steps in advance. Please try the steps below:
To restart your network:
Let us know how it goes.
Thanks,
Abi
03-27-2023 11:08 PM
Thanks for the fast response, I will try during the day, but before I received your reply I tried disconnecting the internet security (proxy) from Zscaler and I didn't have more disconnections. However, I cannot disable it because of company policies. I followed your steps and will check tomorrow during office hours
03-29-2023 07:25 PM
Hi danortiz,
Appreciate your update. Let's monitor it for a few more days and let us know if anything changes. Feel free to let us know if you have any other questions for now.
Regards,
Abi
04-01-2023 08:13 PM
Hey folks,
Checking back in should you still have some questions here. Let us know by replying to this thread.
Best,
Abi
04-01-2023 08:20 PM
After couple days testing the different options I get the following results. First my setup is an eero modem/router from my ISP I attached via cable a Google WiFi then an access point at the other end of my house to improve the WiFi signal, I attached my MacBook from work and I see while I'm connected directly through eero I never lose Internet but connecting through Google WiFi I lose connection every 3 hours and takes around 5 minutes to get it back. As I mentioned before I use zacaler to connect to the VPN. I am thinking to return my Google WiFi since it is not working as expected
04-05-2023 01:24 PM
Update: I disconnected the access point (the one that is not connected to the modem/router) for ~30 mins, then I tried again and the first thing I saw was my phone was showing now 6E in the internet logo, then I decided to switch my Mac to the WiFi from the Nest WiFi and it has not been disconnected since then. Maybe it was solved with the magic trick of shutdown/start