Nest WiFi Pro wired connection is about 10% of what it was on Nest WiFi

[junton]

So, my WiFi Pro arrived today and I was really excited to get it setup. I set everything up using the Google Home app and downloaded the updates. I have a fiber gigabit connection from my provider and their most recent modem. My wired connections are pegged to about 90Mbps. My Nest WiFi (non Pro) was getting 900+Mbps wired.

My troubleshooting has been the following:

• Restart the Nest WiFi Pro network
• Restart the modem
• Restart all switches
• Reboot the hard wired computers

My Nest WiFi Pro is in DHCP WAN mode and connected directly to the 10Gbps ethernet port on my modem. I am using a mix of CAT 5 and CAT 6 cabling and my switches are all gigabit or higher.

Plugging the old Nest WiFi (non Pro) back in yields 900+Mbps on wired connections.

I think something is wrong

[Mlabrador]

Hi folks, 

Appreciate you flagging this in the community. We've made the appropriate teams aware of this, and they're working on it. In the meantime, feel free to add your report in the comments below and stay tuned to this thread for updates.

Best, 

Nikki 

[markthesalami]

How is this a solution or solved?

Give us a time frame. When will this be resolved. People have items that need to be returned in a certain window. Extremely unethical to try and pretend things are solved when more and more people everyday are chiming in with the same issues.

When will there be a fix? We want a time frame. Now. 

[krroller]

Hi Nikki,  Given the issue is still open and the remarks do not constitute a resolution, can you please undo marking this as answer which implies the issue is resolved?   While we do understand how Google would want to manage perception, it is a blatantly false status to show this as resolved by indicating there is an answer. 

Additionally, we would like to be notified of what the status of the fix and when we would expect it.   Many of us need to return our units purchased from the Google Store within 2 weeks of receipt so we have a small window to get the fix and test it, before we need to make the return.

[Peter-maude]

Delete your post , two other “community specialists” have tried this before . It is not solved , don’t mark it as resolved.  

[SpottedQuoll]

Don't be fooled: they've done this in the past as well.  You'll see them simply running down the clock on these fora.  If you're still within the return window, you better return now, grab a bag of popcorn and watch how things crash and burn on these fora.

[MattVon]

Decided to go the extra mile and provide video evidence comparing the Nest Wifi Pro to the Nest Wifi and a random TPLink AC 1200 - showing 2 different devices both using PPPoE work fine, and the Pro failing.

https://youtu.be/TrC5a6Mgajw
https://twitter.com/MattVon91/status/1587927495076376577 

[deanhtid99]

Amazing. Thanks for doing this. Exactly the same issue here. Never thought about doing a video. Hopefully they’ll take note and take this problem seriously 

[NerdJolt]

Can confirm 100% the same for me, only difference is I'm with Trooli not BT. This means its definitely nothing to do with the ISP but to the router as that's the common element between us all.

[asaki2769]

Thanks for making that video. I've got exactly the same issue on the Dutch KPN Fiber connection. 50MBit on the Nest Wifi Pro and full blown 1GB on the Fritzbox.

[Rick_W]

Thanks for the video. I am not in the UK but in PNW in the US and I am using TMO 5G gateway, not getting 500 megs down but if I connect wireless to the TMO gateway, getting 249 megs down. I am seeing similar issues on my Nest WiFi Pro, up to 100 megs down.

I came from the first gen Google WiFi and have over 55+ devices and with schedules setup which I do not want to redo.

[tijhuis]

Same here in Denmark, I have 1000/500 fiber (Tdc/Fastspeed).

Before, my 1st Gen Google WiFi had WAN speed at around 850/450, now with Nest Pro I get around 500/125.

Exactly the same setup, directly in the Fiber modem, no ISP router in between.

[GuillermoP27]

Same issue here in Florida. Just upgraded from the previous nest wifi and my connection speed went down from 800 to 200.

Firmware v: 1.63.318999

[thenewm3ssiah]

I too upgraded to Nest Wifi Pro yesterday and experienced the same issues.  I currently have CenturyLink 1GB Fiber connection and before I upgraded from last year's Nest Wifi mesh, I had speeds of 800-900+MB both up and down. Download dropped to around 500mb and upload was less than 50mb after switching to the Nest Wifi Pro with an additional point.  Device connections were even worse all below 50mb download and less than 10mb upload.  Contacted google help today they had me change my DNS option from Automatic to ISP's DNS option instead and it seemed to make a big difference.  Internet speed improved to over 700mb and download to 400+ and just ran some speed testing on devices and desktop that is wired to the Nest Wifi Pro is hitting the same speeds.  Wireless devices also improved as I have devices now achieving over 300mb down and 150mb up.  Upload speed is still not where it was but hopefully improves as updates come out.

[thenewm3ssiah]

Still issues for me with strange disconnects and slow speeds when moving around the house.  Seems like if it's switching to the Mesh AP it struggles.

Also speeds have improved but still not what they were prior.

I do see the media is now reporting it. 

https://9to5google.com/2022/10/31/nest-wifi-pro-speed-issue/ 

Hopefully this will help us all to get more pressure on Google.

[KiiFromGoogle]

Hi everyone, 

Thanks for flagging reduced internet speeds on Nest Wifi Pro routers. The issue appears to be affecting a small number of users. We've let the right folks know, and they're working to roll out a fix. 

If you're also experiencing this behavior, feel free to add your report in the comments below and stay tuned to this community thread for updates.

[asaki2769]

Thanks for the update. Hoping on a fast fix 🙂

[Peter-maude]

You have done the same as Jeff - this is not a small number of users, it’s not limited to the UK , and the issue is not solved.  Many people have told you that , it’s looking very likely to be all PPPoE users connecting the device directly to the modem/OTP .  Please don’t mark it as answered until it’s resolved 

[markthesalami]

Is this really solved when there isn't a fix yet? 

[deanhtid99]

You joking right? This is a copy and paste from Jeff yesterday. It’s been a week now. It’s not a small number of users. It’s everyone using PPPoE. 

An actual update from an engineer be nice

[Rick_W]

I am located in the Washington state in the US and using the TMO 5G home internet gateway and since switching over to Nest WiFi Pro, my speeds have also dropped.

[Rick_W]

So about 45 minutes ago, I could not open any web page, ping, ssh into any of my three machines. I tried to ping the Nest WiFi Pro and got no reply.

I had to restart the network, in order to get the network up and working.

[krroller]

How can we get updates on what is being worked on by Google Devs and when the updates will be ready to be downloaded?   

I disconnected my Nest Wifi Pro system and plugged the Nest Wifi system back into the same cabling and all is working as expected.  However, I need to know if/when Google is making updates so I can try the  new updates for the Nest Wifi Pro  before the return window closes.   

[deanhtid99]

Please undo this as an accepted solution. This is not fixed. It’s still very much an issue 

[KiiFromGoogle]

Hi @deanhtid99 ,

Sorry for the misunderstanding. In this case we marked the update as a recommended answer to pin it to the top of the comments for visibility. A single post can have multiple recommended answers, and as we have more to share on this, we'll continue to pin updates from Google as recommended answers to make sure those updates are easy to find.

That said, we’re always looking to improve how we surface recommended answers here in the community and appreciate the feedback. 

[SpottedQuoll]

Well here's some feedback for you to appreciate: you're abusing the "recommended answer" feature, which marks a thread as solved.  Such a feature is designed for the original author of the thread to accept a solution when it in actual fact solves their issue.  Marking your own reply as seemingly accepted by a customer, even though they didn't accept it, is essentially lying and misrepresenting them.  All for marketing purposes of course.

Your posts are already marked as coming from a "Community Manager", which is sufficient to indicate they are "official" Google communication.  You don't have to abuse the "recommended answer" feature on top of that to fake endorsement by the thread author, and by extension the customer base.

[Sean_A]

Just had an email;

A reply to a topic you are following has been accepted as a solution! Has the issue been resolved as my Nest WiFi pro is still the same!

Confused as to how this is a solution

[CMcL]

My speeds on the fist gen google Wi-Fi mesh network were 900+ and with this new system I’m barely hitting speeds of 600+.

Even worse though is that the network has gone down at least once/day since I’ve had it and my spectrum wifi connection still works just fine.  Why would by google network continuously go offline when the source network it’s pulling from is still connected?

Extremely frustrated with this experience and strongly considering sending back.

[SpottedQuoll]

Woops, looks like you did that thing again as a Community Manager where you confuse an actual large number of users with "a small number of users".  Are all Community Managers running the same bot software, with minor variability for a tiny bit of personal flavour?  Or do they simply confiscate all your brain cells on day one of this job and replace them with the standard "minimise all issues" chip?  You should be ashamed of yourselves for knowingly doing this.

[Tired1]

Not sure how you can say a small amount of users when the product just launched and you already have hundreds of people raising the same issue. Factoring in that many people may not come here and post you easily have a common issue. I have yet to see anyone say they don't have an issue. 

For me, I'm in Canada. My Nest Wifi is getting 600 Mbps and when I connect the WiFi Pro I'm only getting 200 Mbps ... 

[GDog9]

My 3 pack has gone back and been replaced with Orbi Pro which works. Not messing about any longer.

[pkort]

Seeing the same on my new unit - get close to 1Gb/s at the base when tested directly (and the Google speed test does too), but devices generally don't get above 100Mb/s

[Sean_A]

Same issue here on EE broadband fttp 500MBs, setup with PPPoE, Nest WiFi pro direct into ont, Google Home internet test showing 200MBs while wireless devices testing at 50MBs. Had Nest WiFi before with no problems and was getting the full 500MBs  Gone through all usual diagnostics with Google to no avail. Hope fix will be announced soon!

[NerdJolt]

Yep, sounds like the same situation as the rest of us.

[mianm]

Same problem connecting to 500Mb Zen Internet FTTP with PPPoE in the UK.

OpenReach ONT -> Nest WiFi Pro = 150Mb down/50Mb up

OpenReach ONT -> Google WiFi (original version) = 480Mb down/60Mb up

[Anonymous]

Nest Wi-Fi Pro is utter hot dumpster garbage 🗑️ lol . I bought it and experienced the same issues. Returned in less than 3 hours. I know not to give Google time to fix their **bleep** if they decide to even do it. Google you ain't going to catch me slipping on my return window. This honestly might be my last Google product. Their **bleep** gets worse every year along with their trash customer service. The wifi nest pro doesn't even have a web admin page or any way to separate WiFi channels. You need to remove old offline devices? They won't even let you do that. LMAO Google is a **bleep**ing joke at this point. 

[asaki2769]

While I do share your sentiment for the quality of this product, pretty much all reviews tell there isn't a web interface and settings are limited to basic stuff. If you don't like that and need more advanced options, you shouldn't have bought this product and not bash Google because you didn't investigate if this product would fit your requirements.

[deanhtid99]

What a useless response

[asaki2769]

Not useless, unlike your response. I don't have to elaborate; seems you didn't put in the effort so why should I.

[deanhtid99]

Probably gonna have to give up and return soon. Been a week now since delivery. Return window is 15 days. 

[NerdJolt]

Like you I'm now heading into the last couple of days I can hold off before sending back. I got mine direct from Google so only have the 14 days to return.