Nest WiFi issues not solved by Google

[Elbert1]

The nest WiFi mesh throttles down the internet speed from ISP to about 1/3 if lucky, most of  times we get just under 100 mbps with a 1000 mbps service. Even our ISP provider has concluded that this is a google nest issue and forums across the internet confirms this without a doubt.

I had 60 mbps service before and got full speeds as it did not hit the units threshold, believe me there is a speed threshold within their firmware / hardware somehow. 

It seems google product development is sticking their heads in the sand , they will not acknowledge that their product is faulty. There at to many of themout there and a fix although automatically updated does nothing to alleviate the issue at hand.

We have all our products with nest, from cameras, thermostate to floodlights etc.
Those products function flawlessly but the wifi product does not deliver at higher speeds period.

I am left with replacing this product with another mesh brand, pls people don’t wrap your heads around this problem anymore ,many have tried, Their product is faulty at high speeds, be nice if they can just admit it.

Nest wifi is NOT for high speed internet.

[olavrb]

What speed do you get if wired to the primary Nest Wifi puck LAN port?

Sure all ethernet cables and ports are rated and working with gigabit/ 1000mbps? When it's capped to 100mbps it's often times a bad ethernet cable.

I got 1/1gbps myself, I've never been capped at such speeds. Try to disable all preferred activities, no need for QoS when the internet connection that fast. Worst case also try a factory reset and set up from scratch.

[Vivianite]

This is one of the main flaws with mesh wifi. You're going to get diminishing returns with the more points you add to the network. One way to solve this, is by connectiong some of them to Ethernet through the main puck. But in general, you'll never come close to your 1,000 Mbps speeds no matter what. Especially if you're like me and have a ton of devices connected, causing congestion

If you have multiple points, and multiple devices connected to each, you'll get great coverage but horrible speeds. This goes for most mesh systems

One thing you can try is to unplug all the points except for the main one, and then speed test what it can get. That can give you an idea of what the Google Home Hub is actually capable of. It doesn't really solve anything, but it might aid you in which Wifi System to buy, because there are some that are more powerful. There's a new Google WiFi system coming out soon

[Jhonleanmel]

Hey there,

Thanks for posting — let's see what's going on. 
 

@olavrb, we appreciate the help here.
@Elbert1 and @Vivianite, are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices? 

Give these steps a try:
 

1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
2. Use a CAT6 Ethernet cable.
3. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
4. Remove any special characters in your network name and password.
5. Turn off IPv6.
6. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
7. Unplug the power from your Google Wifi devices for 2 minutes.
8. If the issue persists, try factory resetting your network.

Let us know how it goes.

Best,

Mel

[Jhonleanmel]

Hey folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel