cancel
Showing results for 
Search instead for 
Did you mean: 

Nest WiFi shows not connected to internet.

Wenhua
Community Member

Hello everyone, I bought a Google Nest WiFi router and want to use it in China. NowI have already connected to a VPN from another country, but it still shows that I cannot connect to the Internet when I set it up. Is there any solution?Please help me, thanks.

3 REPLIES 3

AbigailF
Community Specialist
Community Specialist

Hi Wenhua,

Apologies for the late response. Thanks for your interest in our Nest Wifi router. Unfortunately, it is not supported in China, that is why it didn’t work even when you tried using it with VPN. More details here

Please let me know if you have any other questions or concerns and I’ll be happy to help out.
 

Regards,
Abi

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you managed to see Abi's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours. 

 

Best regards,

Jake