03-18-2023 07:24 PM - edited 03-18-2023 07:25 PM
Hi, new user here.
I've had a Nest WiFi setup for the last year or so which has been more or less working flawlessly. Randomly 2 nights ago, multiple devices started disconnecting from the network and were unable to reconnect.
My network topology is: Spectrum ISP -> coaxial cable -> dedicated modem -> Nest WiFi -> wired backhaul ethernet cable (Cat 6E) -> Nest WiFi (router being used as a mesh point) -> direct connection to PC
I have the main network for most non-smarthome devices. I set up the guest network as the one that the smart plugs and speakers were connected to.
The devices I have in my home are: 2 Pixel phones, 2 desktops (one via WiFi and one via ethernet), 1 laptop, 1 Google mini, 1 Nest mini, 1 Google home, 1 Nest Audio, 8-9 TP-link Kasa smart plugs (HS103), 1 printer, 1 PS4, 1 ecobee thermostat, and a Google TV enabled smart TV.
Once these errors started to happen, multiple devices started to fail to connect. I power cycled the modem and both mesh points multiple times. Each time the network would show up again as an available network but if I tried to connect to it with my phone (Pixel 7) or my wife's phone (Pixel 6), it would fail. After trying a few times, it would show up as 'disabled.' One time, my phone had a message stating "Access point temporarily full." If I looked at my WiFi status on the Google Home app, it would show 0 devices connected even if several (but not all) devices were working as intended. After struggling with it all night, I factory reset the routers this morning and recreated the network using a different name/password (all alphanumeric characters). Devices were starting to connect just fine again for the first 5-6 devices or so, but then I started to have the same problem shortly after starting to reconnect the smart plugs. After getting to about 8 total devices connected, my phone disconnected and was unable to connect to the WiFi again.
Troubleshooting steps that I've tried include: power cycling, recreating the network, turning on and off IPv6, changing the DHCP available addresses.
I'd be thankful for any suggestions anybody has and would be happy to provide any additional info if needed.
03-19-2023 06:45 AM
I am having the same issue. Devices that have always been connected can no longer connect. If I set up a "guest network" I can connect to that but not to the main (which does not allow me to access network printers attached to the main network). Total pain!! Would love to see a solution!
03-19-2023 11:15 PM
Hey folks,
Thanks for posting — let's see what's going on.
A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?
Give these steps a try:
Let us know how it goes.
Best,
Abi
03-20-2023 06:11 AM
Hi Abi, thanks for the response.
I'm using just a modem, not a combination modem-router.
The points are 1 room apart and connected via Ethernet cable for wired backhaul.
The network and password are only alphanumeric.
I've turned off IPv6 and tried those DNS servers.
I've powered off and on the routers multiple times. I've factory reset twice and had the same issue.
03-20-2023 07:51 PM
Hi everyone,
I'm sorry to hear that you're still having an issue with your Google Nest Wifi. If the issue still persists after doing all troubleshooting steps, please fill out this form and let us know once you're done.
Thanks,
Abi
03-24-2023 05:05 PM
I filled out the form, is there anything else I can do to help?
03-25-2023 11:14 PM
Hey there,
@amperianlime, we got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.
To everyone else, did you get a chance to check the form? Let me know if you're having issues with filling it out. I'll be here to help.
Cheers,
Abi
04-01-2023 10:09 PM
Hi everyone,
Checking back in — have you had the chance to fill out the form?
Best,
Abi
04-05-2023 03:52 PM
Hi all,
I'm buzzing in to see if you still need help with your Nest Wifi. Please fill out the form and submit it to us.
Thanks,
Lovely
04-05-2023 05:18 PM
I just submitted a diagnostic feedback report that somebody from the Google Nest customer care team requested. I filled out the form that Abi requested several weeks ago.
04-06-2023 02:52 PM
Hey there,
@amperianlime, please reply to the email sent by one of our specialists confirming that you have already sent the diagnostic report.
Kind regards,
Lovely
04-10-2023 10:43 PM
Hi again folks,
Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.
Thanks for the help here, @LovelyM.
Best,
Abi
04-11-2023 11:23 PM
Hello everyone,
We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.
Cheers,
Abi