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Nest Wifi - Devices Slow or Drop

rbrowning
Community Member

I have had a mesh Nest WIFI for about a year and everything has been great until about two weeks ago.  I keep having issues with my WIFI points degrading in connection or dropping all together.  Location has not changed. 

Another issue - when I run a speed test on the router, I am seeing my full bandwidth; however, when i run a speed test on devise (phone, tablet, etc) I am seeing speeds sub 10M (I am on a fiber 500M connection).

I have to keep restarting my Nest WIFI Network (2 to 3 times per day) through app and that usually fixes the issue.  I have restated my fiber modem, powered off the Nest Router and WIFI points and the issue keeps coming back.

Model: H2D - Software Version 13729.57.27

591 REPLIES 591

Keenan
Community Member

Mine is also doing the same thing... Had no issue until recently. 

Lucky - mine started noticably deteriorating in October/November and was horrifying in December. It will not get better unless Google figures out what the issue is, but if you look at this forum, you'll see it has been happening for many of us since September with zero effective, long-term fixes. Restarting/resetting on a regular basis multiple times per day is not a solution.

Jeff
Community Specialist
Community Specialist

Hi, all.

I'm still waiting for more info on this. Thanks to all who are keeping the conversation running and sharing their setups and attempted fixes. I hope to hear more soon and have an update.

Thanks.

Robert1480
Community Member

No offense intended, but I saw posts from you as early as early September indicating that you hoped to hear more soon and update us. I and a number of others have already moved on from these devices, though I'll keep tabs on this because I am stuck with these and will gift them to my son if they ever work properly.

The fact that this issue has dragged on for at least four months without an update speaks volumes about the level of service we can expect from Google on this.

Four months is nothing.  Some of these issues have dragged on for years.  They're always happy though that we are keeping the conversation running.  Don't worry, they'll get back to you "soon"!

By the way, I also still have this problem at times; along with the other problems with months- and years-long histories.

TraxMix
Community Member

Really feels like you took our money in there now just stringing us along for years. Could we get a different google representative?

Cej
Community Member

This thread is getting depressing. Nothing we can do but gripe. And nobody @Google listens. 

rikkrokker
Community Member
  • My Nest system is going back to Best Buy today. This system sucks

Frustrating. When it works, performance is generally good (if not great). I just ran a speed test from my chromebook (what I'm typing on now). Not much of a challenge - it's on a WiFi connection to the base mesh router (Nest router, plugged into my gigabit FiOS gateway), and I'm sitting about 8 ft away from the base router with just a single wall intervening. But with that (easy) scenario, I'm getting about 375 Mbps down and 350 up. But I might try it again in half an hour and see only a fraction of that performance. It's incredibly unstable.

Similarly unstable: the wireless mesh node in my basement office is only about 15 to 18 feet distant, diagonally down, from the base router (across the room, and down a floor to the basement). That node is connected via ethernet to my desktop hub where my laptop is plugged in. When all is good, I used to get 650 Mbps at the laptop with this. For the past several weeks I get no more than 450. And...the really bad part is that the ethernet connection simply drops periodically, even though everything is still plugged in. Then the laptop reverts to a WiFi connection to the node, and speeds drop to about 40Mbps. If I reboot the base router / restart the mesh, the ethernet port comes alive again for a few hours...or sometimes days... Totally unpredictable. 

This just doesn't work for me any longer. 


- Jon

ekwloo
Community Member

I have been experiencing this issue as well, I noticed it a few weeks ago.  Device download speed drops significantly and other devices have trouble maintaining their connection.  I restart the network through the Google Home app and its back to normal for a while, then repeat.  This is not great when we have everyone in our household working from home or doing school from home :(.  Is there any information I could provide that would help?

You are experiencing what dozens of us here (and presumably thousands or more who haven't found this forum) are experiencing. 

It appears to be an issue with a firmware update pushed by Google. They've been "working on it" since at least early September with no update or improvements. 

It's not going to get better until they fix it or allow us to rollback their OTA updates. 

BTW, if you really need to work from home, get a different wireless router, which is what a number of us have done. 

Yay!  Glad I spent $300 or so on this one a year ago.  Its been perfect until now.

It was the same for me and many others. It was great and then it quit functioning. Someone said, well it's up 95% of the time! Uhhh...sure. Doesn't help if you lose 4 or 5 client Zoom calls every day...

It might be too early to tell, but I disabled all the "preferred activity" settings.  I had video conferencing enabled.  So far it's been more stable for a few days at least in my case.

EpicBrGuy
Community Member

I just did this. Let’s see what happens 

NicC
Community Member

Tried disabling the preferred settings... didn't help

NicC
Community Member

welcome to the club

what would you recommend? 

I couldn't take it anymore.  I do Zoom calls every day.  I trashed my 5 Nest Points and one router and bought an Orbi 3 pack at Costco.  I have a 9500 sq foot house and the $600 Orbi system is giving me from 80 to 280 mbs depending on the device and location.  

nickp001
Community Member

It would be really nice if Google could update its users on the status of this problem.  I hope this doesn't end up being a whole Google/Sonos type fiasco.

Pnarcisse
Community Member

I purchase these as Google emailed me that the onHub router support had ended and no further firmware would be released for it. Whe I got these  in Dec I quickly  set them up and right away experience the issue everyone has mentioned above. Did all the troubleshooting recommended with no success. So back they went and I re installed my on hub router which works fine. Good has been very slow and non customer serving these past few years and don't seen to want to fix their issues. I mean the simplest thing to do is roll back the firmware for everyone , but no! They just don't want to take accountability for the issue they created. 

I think the number of people impacted is not meaningful to them. If you go through this forum, you'll see it has been going on for more than 4 months. Happy to have ditched these, wish I could have returned them for some sort of credit.

Maybe it is time to investigate doing some type of Class Action.

This problem has gone on long enough.

I paid over 300.00 and they worked great up until around 4 months ago...

It is not my isp.. I have 400gb speed when wiring my pc direct to my modem that my is provides.

I have done enough troubleshooting to narrow it down to the Google nest..

 

NicC
Community Member

Completely Agree! 

It's been crickets since I shared info w/ the Google Nest "customer service" rep that definitively showed the issue is with Google's router.  Going to start looking for a replacement... I'm out $400 for the mesh system (which really pisses me off) but glad I didn't waste much money on other Google devices.  Especially if they aren't going to support them!

Pepperjack1
Community Member

Why should anyone take the loss and throw away the system?

Google should be buying the systems back.

 

Guys I was a ble to resolve the issue with speed and the constant disconnect. Its a  two  fold process. It turned out that the WiFi ssid ( name of your wireless) has to be 6 characters or less.  2. Place the access point in far away area where it has a good or weak connection to the wifi router ( you have to run the mesh test, remember  you do not want a great connection  but rather a weak or good connection) I discovered all this when I revisit the system again after finishing my patio and wanted wifi outdoors. I decided to give it a try one more time by resetting thing up all over again. And it had been solid for the pass month. All my speed at the wifi point and the wifi router with no  disconnects. 

nickp001
Community Member

I've taken the first step in replacing my Google ecosystem.  I purchased the ASUS ZenWifi 6 mesh system to replace my Nest Wifi, and can't wait to get it and set it all set up.  Next step, replace my 15+ Google smart speakers.  I know Google doesn't give a **bleep**, but they've lost another customer.

I mean I bought a new Asus router to fix my issues. However, I don't have any issues with my Nest speakers/Hubs. Sure the Sonos volume thing sucks but for the time being I can live with that one. The router not being patched after weeks being broken is just bad business. 

If it were weeks, I don't think people would be bailing on these worthless bricks. It has been going on for more than four months. I bailed after 3 months of horrifyingly bad issues.

Not everyone gets the firmware updates day one, usually it's tiered and could take weeks or months in some cases. But none the less, the situation sucks regardless.

I didn't know that, but that makes a lot of sense given that there seem to be waves of people, some in September, others in October, etc.

And yes, Google's blatant disregard for fixing the issue while continuing to sell these things KNOWING that for some percentage of their customers they are useless is appalling. 

Agreed - I went with Netgear, but hope your Asus system works out. It's been amazing - 3 weeks and zero dropouts/disconnects. Kind of weird to be thrilled that a product is adequate, I guess.

I'm only monitoring this forum because I couldn't return my useless Google equipment and will give it to my son if Google ever decides to fix it.

Datmanwolf
Community Member

Same issue here.  Only started a couple weeks ago.  I bought it back in august of 21 and it was great.  Been using the priority workaround but even that is crap now.

 

Way out of the return/exchange timeline..  so guess I am screwed for now

Jeff
Community Specialist
Community Specialist

Hey, everyone.
Just as an update, we're still looking into this issue and as of yet we don't have a solution. I just wanted to touch base so you would know that you haven't been forgotten. In the meantime if anything else changes about your situation, please feel free to update us in the thread.
Thanks!

Jeff, you are about as useless as this *%#$ing mesh hardware you sale. 

Robert1480
Community Member

Thanks for the update, I guess. But how is this different than early last September when you said Google was aware of the issue and looking into it? Really? 5 months of "we're looking in to it" isn't really an answer.

I'm fine because my Google stuff is in a box in the basement and Netgear hasn't failed me once in the last 2 months, but I suspect others don't have the option to go spend another $300 to replace equipment that doesn't work.

Piss poor!  How hard is it to just roll back the update that made this nothing more than a paper weight.

Robert1480
Community Member

I just realized that you are doing this every month now... here's your post from a month ago:

 

Robert1480_0-1643916147540.png

 

 
Jeff Robert1480_1-1643916147541.png

 

Community Specialist
 

a month ago

Hi, all.

I'm still waiting for more info on this. Thanks to all who are keeping the conversation running and sharing their setups and attempted fixes. I hope to hear more soon and have an update.

Thanks.

JEFF is a FALSE PERSON....a TROLL