Nest Wifi Point "breaks" within 24 hours

[smdh]

I have a home network with 1 Nest Router and 1 Nest Point, purchased from the Google store June 2020.

These have worked mostly fine until approx 3-4 weeks ago where I repeatedly experience the following:

1. All devices associated with the Nest Point stop being able to communicate;
2. (Nest Router, WAN connection, and all devices associated to Router unaffected);
3. Home app (once I turn off WiFI because phone is associated with Point) says Point is 'factory reset';
4. I remove it from my network (via app); plug it out and wait a while; and plug it back in. 
5. I re-add the point to the network and once completed things work again ... until 
6. ... goto 1

Like many people I'm working from home, and my work devices all connect via the Point (this is why I bought the Nest system), and these outages result in me dropping calls/meetings, etc.  

Is there any way to fix this? Is there a known issue/bug I can follow? Do I need to get a replacement point (or router)? I've given feedback via the Google Home app a few times although it often wedges on the step where it tries to get network info. 

Super frustrating 

[crwalker54]

This is a problem that many of us have, with no solution by Google. I pull the power every morning. While not ideal it works for me

[smdh]

Thanks for letting me know ... I'll see if I can reach out to Google some other way, ideally they'd at least provide some kind of acknowledgment of the issue (and an ETA on a fix). 

[Jeff]

Hey, smdh.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any additional troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hey, crwalker54.

It's still an issue that is being looked at internally, but a lot of people have had the issue begin to clear up on their end. Out of curiosity, have you reached out to customer support directly at any time?

[crwalker54]

No, customer service typically runs through a script; "Did you do this", "have you tried this"    Since everyone on this thread is fairly technical (I'm a Senior Database Admin), we usually have done everything in the script, and getting a level 2 or 3 person is rare.

It is interesting that many , including myself have experienced better outcomes at around the same time. This leads me to believe something changed on Googles end???

[Jeff]

Hi, crwalker54.

We have been seeing less reports of the issue as far as new reports go, but there are still people here that are working to get things resolved that have had problems for a while now. Contacting support will definitely run you through the most common fixes, but they can also do some live diagnostic work with your device that will often flush out a fix. Either way, I am encouraged by seeing reports coming down and people seeing some improvement. Hopefully a definitive fix will roll out soon and I can return with that update to share.

Thanks.

[Jeff]

Hey, crwalker54.

I just wanted to come back and see if you were still seeing the same problem and if you were able to try any of the suggestions here. If you're still struggling with this, please let me know.

Thanks.

[Jeff]

Hey, everyone.

It looks like we've slowed down again. I'll go ahead and lock the thread soon unless anyone else has any needs and would like to keep it going. If there's more we can do here, just let me know.

Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks

[crwalker54]

Was there ever any resolution reported? Was there ever any diag done by google? My issue has not happened for over 30 days now, but i'm sure it's just a matter of time.