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Can't print

Betco
Community Member

Ever since I connected the Google wifi to my router I can't print from my PC, laptop, or my two android phones. I have a ET-4760 Epson printer, when I contacted Epson they couldn't fix the problem and told me to contact google.

5 REPLIES 5

Davy123
Community Member

I think you need to tell us how you have configured the connection of the PCs etc and printer.

olavrb
Platinum Product Expert
Platinum Product Expert

Let me guess, printer is connected to your existing/ old router, not your Google Wifi? It has to be connected to the Google Wifi.

Related topics with more info:


I don't work for Google.

Jeff
Community Specialist
Community Specialist

Hi, Betco.
I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks