01-15-2022 09:48 AM
I just migrated over my nest doorbell and thermostat to google home app and had to set up a different gmail account to do that and now have 2 accounts on my home app. Wondering how I can get it all under one account as my nest mesh wifi is under the other account and shows up as local devices on the new account. I was on hold for hours to get the migration over and not sure I have it in me to wait for that service to figure this out.
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01-16-2022 12:31 AM
Reset the devices that are currently in the account you don't want to use, then set them up from scratch with the correct account.
01-16-2022 12:31 AM
Reset the devices that are currently in the account you don't want to use, then set them up from scratch with the correct account.
01-22-2022 11:56 AM
01-25-2022 01:07 PM
Hi nkouri,
I'm just checking in to see if you still need assistance with this issue. Feel free to reply to this thread if you still need more help.
Thanks,
Edward
02-04-2022 01:31 PM
Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.
02-04-2022 01:34 PM
thank you Jeff, I have not reset my system and re added to new nest account as I am scared I will lose wifi and mess it up!
02-10-2022 12:22 PM
Hey, nkouri.
I understand the hesitation to reset the devices and set them up once more. Unfortunately resetting them (factory reset) would be the only way to fully get them transferred over to the single account. But since settings are saved on the Home app, you'll only need to run setup on the devices, not the entire network. If you have any issues setting things up, please let me know.
Thanks.
02-15-2022 12:24 PM
Hi, nkouri.
I just wanted to follow up to see if you tried that reset and if it worked out for you. If you have any issues still, please let me know.
Thanks.
02-23-2022 12:51 PM
Hey, all.
It looks like we've slowed down again. We'll be closing up the thread soon unless anybody needs this to be kept open, so let me know if you still need some help here.
Thanks.
02-25-2022 10:30 AM
Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks