04-13-2023 10:19 AM
for a while, i thought I was in good shape after upgrading to nest Wifi Pro from the Nest Wifi. Continously, all 2.4GHz devices seem to drop off around same time and are no longer able to reconnect until a restart of the network.
I performed a complete reset of my Nest Wifi Pro and the issues started again after 48 hours post-reset.
04-17-2023 08:10 PM
Hey Sagurski,
Thanks for posting — let's see what's going on.
A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Also, do you have any paused devices?
Please confirm if you’ve done all the steps below:
Let me know how it goes.
Best,
Abi
04-18-2023 01:09 AM
04-18-2023 03:47 PM
Hello Sagurski,
Appreciate the update. We'll keep this thread open for a few days to give you time to reply to us. Let us know if there are any changes after trying DHCP IP reservations.
Regards,
Abi
04-19-2023 01:29 PM
So far, so good. Now 3 days post change (dhcp reservations for nest door lock, nest door bell, and nest thermostat).
04-19-2023 06:50 PM
Hey Sagurski,
That's great to hear! Feel free to reply to this thread in case anything changes. If you have any other follow-up questions or concerns, let me know.
Cheers,
Abi
04-22-2023 07:50 PM
Hi Sagurski,
Checking back in should you still have some questions here. Let us know by replying to this thread.
Best,
Abi
04-23-2023 04:13 AM
Unfortunately, the ip reservations didn’t seem to matter as I’ve had all 2.4GHz devices drop again, requiring a restart of the Nest Pro Wi-Fi.
04-30-2023 10:17 PM
Hello Sagurski,
Thanks for the update. After restarting your network, are you still getting the same issue?
Regards,
Abi
05-03-2023 11:29 PM
Hi there,
Just checking in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.
Thanks,
Abi
05-07-2023 08:40 PM
Hey everyone,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Best,
Abi