cancel
Showing results for 
Search instead for 
Did you mean: 

Nest Wifi Pro - Wired Backhaul troubleshooting

IhabAhmed
Community Member

Hello lovely people. I have a new Nest WiFi Pro set up, and I cannot make the wired backhaul work up to speed.

My setup is as follows:
- Living room
- Modem wall box
- Office

Currently, the modem wall box has a wired connection throughout the house, so what I have done is have a LAN cable out of the modem to the living room, where I have a Nest Wifi Pro. This is seamless, and I get a max ISP speed of 500-550MBps and, at times, 750MBps (depending on ISP).

Scenario 1 (current).
In the office. Another LAN cable is coming out of the modem directed to the office, and I connect another Nest Wifi Pro via LAN cable. The connection is stable, but I get nothing more than 70-80MBps (when it is 500MBps in the living room). This is a wired backhaul via the modem, maybe? Is it even that?

Scenario 2 (Previously tested).
I took a LAN cable out of the living room Nest Wifi Pro (since I have two ports available) and connected it through the wall cables to the office. I connected that to the Nest Wifi pro in the office - this is supposedly another wired backhaul. I got maximum 70-80MBps here again.

I rather scenario one because that allows the freed-up port on the Nest Wifi Pro in the living room for other things but what is the most critical scenario for me is that I get the Office speeds up much higher than it is. I have upgraded the cables because I could see inconsistencies between cables. Now all the cables should be fine, but I cannot figure out why the office nest wifi pro, whether directly connected to the living room or directly to the modem does not go beyond the 70-80MBps. Any help?

3 REPLIES 3

olavrb
Platinum Product Expert
Platinum Product Expert

Here is a diagram on how wired backhaul should be done:

Make sure to use an unmanaged switch with no loop detection/prevention features.

Preferably also put the modem in bridge mode, sometimes called bypass mode, to avoid double NAT.


I don't work for Google.

IhabAhmed
Community Member

Thanks a lot for this.

I will review all the connections and try adding a switch. I will revert with the results. I have noticed that, at times, speed and performance change without any adding/changes what so ever.

Jeff
Community Specialist
Community Specialist

Hey IhabAhmed,

 

I just wanted to follow up to see if you had a chance to try those suggestions from olavrb and to see if it helped work out the issues you were facing. If you're still having troubles, please let us know.

 

Thanks,
Jeff