Nest Wifi Pro- connection

[Spencer120]

I purchased a 3 pack Nest Pro. The first two connected immediately. Almost a month later, I still can’t get the third to connect. I am wondering if it is defective.

Thanks!!

[SoriaD_]

Hello @Spencer120 

Thanks for reaching out to our Nest Community about your Nest Wifi. I know it can be frustrating not to be able to connect, I'll give you a hand to fix it.

Since you already have two devices connected, I'm pretty sure you're doing the setup process correctly. Let me ask you a couple of questions to confirm some details.

• Have you confirmed that you have firmly plugged the provided Ethernet cable into the WAN port of your Google Nest Wifi router  (you should hear a click) and your modem?
• Do you get lights on your Nest WiFi?
• Did you try to perform a Factory Reset on your Nest WiFi?
   

Feel free to share with me these details, and I will definitely do my best to find a solution for you.

Best regards,

Douglas.