Nest Wifi Pro overheating

[Lc7]

All bandwidth in the household goes through the Nest Wifi Pro from a 1000/1000 fiber modem into a gigabit switch on the LAN. The Nest Wifi Pro was doing well for about 3-4 weeks. I was playing an online game last night and I noticed issues. Every 15-30 seconds my connection to the game would cut out for 5-10 seconds. Wifi still seemed ok (confirmed on my Pixel phone), but computers on the LAN were cutting out suddenly. I felt like resetting everything would help, so I unplugged the modem and switch - but when I went to unplug the Nest Wifi Pro it was very hot. Touching the plastic on the outside felt like burning my fingers - I know home electronics should not be that hot. I've unplugged it, let it cool, and plugged it back in for now. It's now back to a normal temperature - like it was on the day after I set it up. We've had the previous Google router mesh setup for years without issue - even resetting when the ISP goes down, the previous router never felt warm at all. The only change on our network between 3 PCs connected via switched ethernet was the Nest Wifi Pro.

[olavrb]

Another user that have expressed concerns about heat in Nest Wifi Pro:

• https://www.googlenestcommunity.com/t5/Nest-Wifi/Google-Nest-Pro-lost-connection-to-internet/m-p/280...

[Jeff]

Hi, LC7.

Thanks for reporting this. Is this the only time you've noticed the temperature get that high on the Nest WiFi Pro? Have you had any other signal dropouts on your network aside from the one you're reporting here?

Thanks,
Jeff

[ojsilk]

Mine runs hot as well (reported to phone support today) though no issues.  Speed consistent & no drops.  My only concern is over time.  Pro’s power adapters are 22w vs 17 in prior Nest WiFi so it makes sense that it would run hotter.   But is it too hot?  Not sure.  I can keep my hands on it but noticeably warm just above area where power/ethernet ports are.  For reference, I have a 2-pack (both equally warm) running 25 devices.  

[Jeff]

Hey everyone,

I've been doing some talking with our internal teams and gained some insight on this. What ojsilk said is part of the equation, where the Nest WiFi Pro simply uses more power and it runs a bit hotter as a result. There are also some differences internally in regards to heat dissipation that will make the Nest WiFi Pro feel warmer to the touch than the Nest WiFi or Google WiFi systems. For now, we haven't seen anything outside of expected behavior.

Thanks,

Jeff

[ojsilk]

Thank you @Jeff

Running well so far while remaining warm (to slightly hot) to the touch. I’ll post any additional updates if anything changes.

[Jhonleanmel]

Hi ojsilk,

Thanks for letting us know. Take your time, we'll be waiting for your update.

Best,
Mel

[AbigailF]

Hi folks,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Cheers,
Abi

[ojsilk]

There’s no real change. It’s working well as of now but runs hot. Therefore, longevity is a concern. Time will tell.

[Lc7]

I've worked through the senior support channels and confirmed an issue where my unit will overheat and degrade network performance. RMA is in progress.

[AbigailF]

Hey everyone,

@ojsilk, we appreciate the update. Let us know if anything changes.
@Lc7, I’m happy to hear that they’re processing a replacement for you. I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Abi

[ojsilk]

At this point, I’d need to connect with someone about processing an RMA since I’ve now gone over 15 days but concerned about future performance due to overheating. What’s best course of action for that?

[Lc7]

I just started at the main support page, opened a case, and went from there.

https://support.google.com/googlenest/

[AbigailF]

Hi ojsilk,

It's normal for Nest Wifi Pro devices to get warm while in use. It is designed to perform between a range of temperatures. It has been tested under high performance conditions and that the resulting temperature ranges are well within the safety limits provided by the International Electrotechnical Commission (IEC) in order to pass regulatory requirements.

Regards,
Abi

[ojsilk]

Thank you @AbigailF . I understand, however this system is hot to the touch unlike the previous version. I spoke to Support today as I’m trying to get an RMA processed. Can you assist. I had one originally within 15-days but tried to make it work here & via support. Hot temperature persists but now I’m past 15 days. I’d really appreciate your help. Thanks

[AbigailF]

Hello ojsilk,

I'll be happy to help out. Can you provide the case ID of your interaction with our Google support so I can take a look? I'll wait for your update.

Best,
Abi

[Shonda21]

So you're recycling your Nest thermostat and upgrading to the Nest Wifi Pro. You're excited! You'll be able to watch all of your shows on Hulu and save money on your bills. We are providing you 사설토토사이트 for your gaming. But then you discovered something: the Nest Wifi Pro overheating. We know we can help because we had this issue too.

[ojsilk]

Hello @AbigailF I was able to resolve via chat yesterday. You can consider the matter closed. Thank you

[AbigailF]

Hey ojsilk,

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Regards,
Abi