Nest Wifi Router : Couldn't Connect issue.

[Michiru]

Hello, I need help with the nest wifi router saying "Couldn't Connect" with no other message, it just simply says that. I have tried scanning and not scanning the qr code, factory reset, power cycle along with modem. I have tried using another ethernet cable, also reinstalled GHA and even used another device for the setup, but still to no avail. This is a new device, Is there any troubleshooting step i'm overlooking perhaps? 

By the way, if you press done it goes back to the add device process. 

[Dan_A]

Hi Michiru,

Apologies for the delay and we appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.

Best,

Dan

[Dan_A]

Hello again,

We haven't received your form. Have you had a chance to fill it out?

Regards,

Dan