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Nest Wifi Throttling

cyrusmcbeardy69
Community Member

I was recently notified that my old google home router would no longer receive updates. It's sad, because that router was so great for such a long time. I decided to stick with Google and get the Nest router two-pack. I've been scrolling reddit ever since I set up this abomination. These issues are well known, and google is doing nothing about it. I have 618 down to router. PC connected with ethernet cable, 21down. Disable upnp. Disable gaming and video conferencing priorities. Enable priority device: 98 down. What a joke. Yes I've restarted it, unplugged it, blah blah. There is no help. Google has known about this for awhile, and they just hide the issue. I'm sending this garbage back. I hope someone can find this post and return their overpriced white pieces of e-waste before they get too deep in this mess. 

7 REPLIES 7

Jeff
Community Specialist
Community Specialist

Hey,
Sorry for the late response here and for the frustration you've had with your WiFi speeds, but I wanted to check in to see if you were still having this issue and to see if you have done any troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, cyrusmcbeardy69.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

cyrusmcbeardy69
Community Member

Thanks for the reply. Yes, I'm still having trouble. Just performed a speed test on the router itself: 684mbps. Speed test on the computer (hard-wired with a 6ft cat6 cable): 94mbps (set as priority device). Speedtest on phone (wifi, with computer still set at priority) 407mbps. I'm sure the discrepancy on the phone is due to the computer being priority, but it still doesn't explain why the computer connection is so slow. 

Jeff
Community Specialist
Community Specialist

Hi, cyrusmcbeardy69.

Thanks for sending the speed test results. There's definitely a discrepancy there and that sounds pretty frustrating to see such drop off in speed. Have you tried reaching out to support directly by any chance, or is this your first contact with finding support on this? Given the troubleshooting you've looked into, I would reach out to them via phone or chat to see if they can directly diagnose your network and offer some additional insight. You can contact them here: https://bit.ly/3o1aRK5.

If you have any issues getting in touch there, please let me know.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, cyrusmcbeardy69.

I just wanted to follow up again real fast to see if you tried reaching out to support and to see if they were able to help you out on this. Let me know if there's more I can do for you here.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks