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Google Wifi Dropping and slow

Joelittle
Community Member

I don’t know where to start..  For the better part of a year the network worked fine but since mid to late Nov 2021 our Wifi has been almost unusable..  I have 5 nest wifi devices.  2 pack and a 3 pack.  Google replaced the 2 routers and still terrible Wifi.  Wifi drops or is very slow and poor after working just fine.  Support is always “escalating” my case but no help aside from the replacements and occasionally adjusting my DNS settings..  I have Modem > Router 1 in the front of the house, then point in the kitchen,  then router 2 in the back of the house, then a point in our garage and a point in our guesthouse.  Mesh test is usually green all across but has been inconsistent, like the service.  There has got to be an answer as to why the wifi is so bad all the sudden.  With $500 tied up in product that’s just over a year old, this should not be happening..  

6 REPLIES 6

Jeff
Community Specialist
Community Specialist

Hey, Joelittle.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any additional troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

Joelittle
Community Member

Thanks for your reply and help. I think by the 100th call, after trying everything, we changed the name and pw of the wifi network and that seems to have cleaned up a lot of the issues.  Still having some drops but do not have the time to troubleshot.  Hoping for a better working network going forward.  

Jeff
Community Specialist
Community Specialist

Hi, Joelittle.

Thanks for updating me on that progress. I'm happy to hear it's better, but the drops are concerning still. How often are you seeing those drops occur on your network?

Jeff
Community Specialist
Community Specialist

Hi, Joelittle.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks