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Nest Wifi and Eir

Community Member


I have just bought nest wifi and have eir fibre installed and want to get rid of the current modem and just use the nest router. I have tried to plug the nest straight into the fibre box via the Ethernet cable, tried all the various pppoe usernames and passwords I can find on the internet and also dhcp. My understanding is that eir ises vlan tag 10 which is supported by nest wifi now. 

Has anyone got this to work?



Platinum Product Expert
Platinum Product Expert

Do you get an internet connection if you connect the ethernet cable from your fiber box straight into a PC?

  • If yes, what kind of IP do you get?

I'd ask your ISP for guidance on how to use your own router with their internet service. Also about the PPPoE stuff.


VLAN support built in to Nest Wifi is very limited. Here is the official guidance:

It supports some tags, but PPPoE combined with VLAN it does not seem to support at all.

A workaround is to use a managed/ smart switch with VLAN tag support, put it between your ISP equiment and Nest Wifi, and make it untag VLAN before traffic hits Nest Wifi. More info on this:

I don't work for Google.

Community Specialist
Community Specialist

Hey folks, 

We appreciate your help here, @olavrb.
@GrayNiall, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.


Hi there,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.


Community Specialist
Community Specialist

Hello folks,


@GrayNiall just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.


I appreciate the help, Mel and olavrb.