11-01-2022 04:26 AM
Hello,
was there an update or is there an issue with that is known with Nest Wi-Fi? It working fine on the 31st Oct but then devices wouldn't connect to Wi-Fi around 9pm. I thought it was my modem I tired to reset it and nest Wi-Fi came up with a blinking yellow light, saying no internet connectivity. This morning the problem persist I have tried to factory three times twice by the device itself and through the app. There's a blinking white light but it says there's no internet connection when trying to set up by the app and says that my modem is not giving an internet connection.
My modem seems to be working when plugged directly into it. Is my Nest device dead? What would the problem you think?
I have factory reset my modem as well.
I'm with Virgin Media.
Thanks
11-02-2022 09:48 PM
I think you have a few things going on here:
There is still the possibility the modem has went out still or is going out. I would work with the ISP to get it reprovisioned. If they cannot get it provisioned, it is likely dead. If they do get it provisioned, they should be able to run tests on it if the device is theirs and replace it if needed. If it is not and the internet issue happens again, then replace the modem and get it provisioned from the ISP.
What the light on your Wifi device means
11-03-2022 08:19 AM
Hi ShadowLynk,
I just wanted to jump in real fast to see if you saw PatrickP_Viking's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks,
Jeff
11-06-2022 09:13 AM
Hey folks,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Thanks,
Mel
11-06-2022 09:24 AM - edited 11-06-2022 09:24 AM
Hello,
Everything is good. Turns out it was my ISP even though they said there wasn't any problems turns out there was.
So the nest Wi-fi product is fine.
Thanks.
11-07-2022 09:11 AM
Hey there,
@ShadowLynk, awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.
Best,
Mel