12-19-2024 01:25 PM
I cannot add a Nest Wifi point to my network. It was working but after a factory reset I cannot add it. Scanning the QR code on the Nest router doesn't work and there is no setup code. I'm beyond frustrated with this as I've not been able to find any documentation to help.
Answered! Go to the Recommended Answer.
12-20-2024 07:41 AM
Try these steps:
If you still experience issues:
Occasionally, this allows the device to download a firmware update which has been known to resolve some of these issues.
12-22-2024 05:18 AM
The setup key isn't printed it's engraved into the rubber ring on the bottom so can be pretty hard to see. If it's definitely not there after one more peek, with plenty of light, I'd recommend that you contact the Google Nest support team.
12-20-2024 07:41 AM
Try these steps:
If you still experience issues:
Occasionally, this allows the device to download a firmware update which has been known to resolve some of these issues.
12-21-2024 06:09 AM
Thank you, but I'm following these steps. When I get to #8 and from the linked article, this is where I get stopped -
The QR code on my Nest router doesn't work for this, and there is no 8 digit code on the bottom of either the Wifi Point or the router. In fact, there is nothing printed on the bottom of the Wifi point.
Thanks
12-21-2024 07:20 AM
Not to worry, there is a workaround:
Google Nest Wifi device or Google Wifi point doesn't have QR code - Google Nest Help
12-22-2024 04:16 AM
There is no qr code nor setup key on the bottom of my Nest WiFi Point
12-22-2024 05:18 AM
The setup key isn't printed it's engraved into the rubber ring on the bottom so can be pretty hard to see. If it's definitely not there after one more peek, with plenty of light, I'd recommend that you contact the Google Nest support team.
12-24-2024 01:45 PM
That did it. Thank you so much. Can’t understand why Google‘s documentation can’t state that somewhere.
12-24-2024 03:45 PM
Thanks for the prompt reply. I had to wipe my unit with a damp rag before I could see the faint engraving. All sorted now though. Cheers
12-22-2024 09:32 PM
I am having the same exact issue except that the setup key is embossed on the gray bottom under the QR code sticker. It is 8 digits long. But when I imput that number it asks for a 11-21 long setup code NOT 8 digits!!!
12-23-2024 03:39 AM
During the initial setup in the Google Home app, just to confirm, you selected Google Nest or partner device and not matter-enabled device?
It should then search for devices. If it doesn't find your device, you might then need to select Wi-Fi, then select Nest Wifi router or Nest Wifi point as the device you're setting up.