Nest Wifi points in Google Home but base router can't link

[DDS]

Google Home has found the two remote points on my wifi mesh network, but I cannot get it to recognize or link to the Nest Router that is hardwired to the modem. Suggestions?

[Jeff]

Hey, DDS.

Sorry for the setup issues you're experiencing. That sounds like a confusing situation, but let's take a look at things and get it worked out. I do have a few questions that might help us sort this out.

• Have you tried factory resetting the router itself?
• When you're performing the setup, can you get the router set up properly, or does it never connect?
• Can you confirm the wired connections from your modem to the router? Sometimes a loose connection will throw things off entirely.

If you can let me know a bit more, we can get this sorted out. I look forward to your reply.

Thanks.

[DDS]

Thanks for responding Jeff,  I did a factory reset of the Nest Router and then as I went through the setup in the app discovered I needed to do a reset for each of the two points as well. It took a few minutes and was a bit stressful, as it required taking a functioning wifi network offline with only faith the reset/setup would work, but in the end all is well.

[Jeff]

Hey, DDS.

Thanks for letting me know it worked out. That's great news. I'll leave the thread open for another day or two to ensure that things continue to work smoothly for you. If anything goes wrong, just let me know.

Thanks.

[Jeff]

Hey, DDS.
I just wanted to check in to make sure everything was still on point. If you're having any issues, just let me know.

Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks