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Nest mesh horror

Sohaibe
Community Member

Since I have switched to Nest mesh it has been nothing but issues for a month or so now

1. I have lost connectivity to all my smart devices operating at 2.4Ghz

2. My LG C1 Oled keeps buffering on all the streaming platforms. Though the mobile/laptop shows max speed whereas my TV and PS4 pro shows 400kbps...

3. My LG soundbar wireless subwoofer keeps disconnecting all the time or hardly coonects I should say

Looking for some kinda magic to take me out of this misery

19 REPLIES 19

MichaelP
Diamond Product Expert
Diamond Product Expert

Hello @Sohaibe 

Point #3 may be at least one of the culprits here. Soundbars with wireless subwoofers or wireless surround speakers use the same 5GHz spectrum as Google/Nest WiFi use both to connect to 5GHz clients and to connect to each other. Even though both systems may be following the regulatory rules for this spectrum, they will not be sharing it in a "nice" way, and the resulting interference can cause significant issues for both systems. As an experiment, can you try disconnecting your soundbar from power completely and then test your WiFi network to see if it behaves better? If it does, you may be able to get some improvement by making sure any of your Nest WiFi devices are as far away from that soundbar as possible. Connecting the TV and PS4 Pro via Ethernet would at least get their traffic off of WiFi, which is always recommended for things like them. But, you will still be getting interference as long as both systems (the soundbar, your Nest WiFi units, and any WiFi clients) are operating in the same area.

Sohaibe
Community Member

No luck with turning off the soundbar so yea its Google's thingy

HL-brokenrobot
Community Member

Not sure if your issue matches those in this thread about nest/google wifi randomly going down:

https://www.googlenestcommunity.com/t5/Nest-Wifi/Nest-wifi-randomly-going-offline/m-p/201982/page/8

 

Aaaah... seems like every single person in this thread is me unfortunately. No solution so far which is quite frustrating

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@MichaelP and HL-brokenrobot, thanks for the help!

 

@Sohaibe, thanks for reaching out and I'm sorry to hear that you're having an issue with your Google Wifi. If you haven't yet, please try the troubleshooting steps on this link to isolate the issue.

 

Thanks,

Edward

Sohaibe
Community Member

Unfortunately the misery remains unresolved and the nightmares continue. 

EdwardT
Community Specialist
Community Specialist

Hi Sohaibe,

 

Thanks for the response. I'm sorry to heart that you're still experiencing the issue. Just to verify, are the devices that dropped off your network only support 2.4 GHz? Also, could you try disconnecting and reconnecting your TV and check if there are any difference?

 

Thanks,

Edward

Sohaibe
Community Member

Unfortunately all smart devices work on 2.4G so yes they have all dropped off 

Secondly I have to restart my soundvar and TV 20 tomes a day just to get good bandwidth and connect my soundbar

I am going to return this nightmare solution now

EdwardT
Community Specialist
Community Specialist

Hi Sohaibe,

 

Thanks for letting us know. What's the model of your ISP's router? Is it still broadcasting a Wifi signal? If so, please try the steps on this link.

 

Thanks,

Edward

Jeff
Community Specialist
Community Specialist

Hi Sohaibe,

I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Jeff
Community Specialist
Community Specialist

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff

This issue is far, far, far from being close to resolved! See 

https://www.googlenestcommunity.com/t5/Nest-Wifi/Nest-wifi-randomly-going-offline/m-p/201982/page/8

Also per @@madebygoogle on Twitter:

"Thanks for getting back to us. we know that this is taking some time. Our team is still looking into this — we'll keep you posted."

So no it's not fixed

 

Jeff
Community Specialist
Community Specialist

Hi all,

 

It looks like we still have some people working on this, so I'll keep the thread open for now so we can continue to report news, share progress, and updates here. When I have more, I'll update the thread. If others see any progress from their troubleshooting efforts, please share that here as well.

 

Thanks,

Jeff

thank you.

Jeff
Community Specialist
Community Specialist

Hey everyone,

 

It's been a couple of weeks since we saw any movement here. For those still seeing the issue, can you let me know so I can get an idea of how many are still affected? I want to pick this back up and get some more troubleshooting efforts started. If you have seen an improvement as a result of troubleshooting, please let me know what worked for you.


Thanks,

Jeff

Sohaibe
Community Member

No solution was found, fortunately I was able to return it successfully so nightmare ended. Good luck to the users suffering from these issues f9r months. Probably the last time in my life I would ever buy a google device. Pathetic technology and tech support. Disaster!

Jeff
Community Specialist
Community Specialist

Hello Sohaibe,

 

I'm sorry to hear that we couldn't help you out on this one and get this resolved for you. I understand why you chose to go with another solution and I hope it works out for you. As you no longer have your device, I'll be closing up the thread, but before I do, is there anything else I can do for you?

 

Thanks,

Jeff

Sohaibe
Community Member

I would request to find a solution so others dont suffer the same way thousands of us are ... 

Jeff
Community Specialist
Community Specialist

I understand, Sohaibe. Again, I'm sorry it was such a frustrating experience. With these situations, we make sure your feedback is noted and that we can make things better going forward for everyone. And while I know it was frustrating, I do appreciate your willingness to share what happened and participate in the process. I'll leave this open for another day so others can chime in if they wish or in case anybody else has any questions.

 

Thanks,

Jeff