08-08-2022 05:17 PM
Hey all,
Here is my setup. I've ATT fiber 300. I started by connecting the first puck to the modem. Tested WiFi, works great, get over 300Mbps download. Then I connected the second puck, I tested the speed and it gets at best 140-150Mbps. My first thought was, that maybe it is too far away (even though it was in the next room). So I moved the second puck ~2 feet away from the main one (no obstacles in between) and tested it again. Same results. I tried factory reset, switching pucks (the one that was the main one became the second, etc). No difference.
I saw different topics regarding that, is there any solution for that other than hardwiring these two pucks?
08-16-2022 05:50 PM
Hi MicNeo,
Thanks for reaching out. I'm sorry to hear that you're having issues with the speed of your Google Wifi. I'd love to know more about this and I have a few questions:
Looking forward to your response.
Thanks,
Edward
08-17-2022 06:57 PM
1) above 300mbps
2) i use Google internet speed test, but home app shows similar results
3) mesh test says that everything works great
08-19-2022 03:23 PM
Hi MicNeo,
Thanks for the response. Does the speed go back to around 300 Mbps if you disconnect the second point? Also, what's your approximate home lot area?
Thanks,
Edward
08-22-2022 11:59 AM
Like I said in my first post. If I connect to the first point, I have full speed. Disconnecting the second point doesn't change anything, as far as I'm connected to the first one.
Also, the first point is ~2 feet away from the second one. In the same room, no obstacles.
08-24-2022 04:01 PM
Hi MicNeo,
Thanks for the response and I'm sorry for the confusion. To isolate the issue, let's try changing the DNS servers and toggle cloud services. Here's how:
To enable Nest Wifi Cloud services, follow the steps below:
Let us know how it goes.
Thanks,
Edward
08-25-2022 06:45 PM
No difference in the speed on the second puck
08-31-2022 03:19 PM
Hi MicNeo,
Thanks for the response. We'd like to know more about this. Please fill out this form so we could investigate further.
Thanks,
Edward
09-05-2022 04:59 PM
Hi MicNeo,
I'm checking back in. Were you able to fill out the form? Let us know if you have questions and we'd be glad to assist you.
Thanks,
Edward
09-06-2022 04:48 PM
Yes, i just sent it
09-07-2022 05:33 PM
Hi MicNeo,
We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hours.
Thanks,
Edward